Tech Support AFM (Vilassar de Dalt, B, ES, 08339)

Ingersoll Rand
Spain
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: certificationSkills: ["Customer orientation","Communication"]

Provide technical support to the AMT department by managing customer incidents and strengthening relationships with national and international customers. Evaluate and process claims and repairs, coordinate warranty defects with factories, and support customer-facing resolution through budgets, repair tracking, and internal PO order closure. Serve as the link between Sales and Aftermarket teams while promoting aftersales product sales within the customer portfolio.

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Ingersoll Rand
Ingersoll Rand
1 day ago

Tech Support AFM (Vilassar de Dalt, B, ES, 08339)

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Last checked: 4 hours agoStatus: Live

Job Summary

Provide technical support to the AMT department by managing customer incidents and strengthening relationships with national and international customers. Evaluate and process claims and repairs, coordinate warranty defects with factories, and support customer-facing resolution through budgets, repair tracking, and internal PO order closure. Serve as the link between Sales and Aftermarket teams while promoting aftersales product sales within the customer portfolio.
Location: Spain
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage and evaluate claims and repairs, classifying them as warranty interventions or preparing repair proposals to generate business opportunities.
  • •Receive machines for repair, assess materials needed, and determine the operations required to complete repairs.
  • •For warranty cases, analyze and evaluate whether the incident is a manufacturing defect and coordinate with the relevant factories.
  • •Track billable budgets and warranty interventions, acting as a liaison with the technical departments of represented brands.
  • •After repair completion, close the internal PO (purchase order) in the system to continue downstream administrative processes and coordinate with Sales/Aftermarket and other teams to resolve incidents and support business development.

Pay and Benefits

Equity and Bonus:Equity
Perks:Life InsuranceHealth InsuranceEquityLearning Budget

Key Requirements

  • •Minimum Higher Vocational Training (Formación Profesional de Grado Superior) in Mechanics.
  • •At least 5 years in technical service roles in companies serving blowers (soplantes/blowers) and vacuum pumps equipment.
  • •Strong customer orientation and excellent communication skills.
  • •Good level of English (knowledge of other languages is valued positively).
Experience:5+ yearsTechnical serviceBlowersVacuum pumpsAftermarket
Education:Certification / Diploma in Mecánica
Skills:Customer orientationCommunication
Languages:English

Company Brief

Ingersoll Rand
Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Davidson, United States
Founded: 1871
WebsiteLinkedIn