Assistant Store Operations Manager, HSR

Hermes
Singapore
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 6+ yearsSkills: ["Communication","Leadership","Problem-solving","Organization","Customer service"]

Lead back-office operations for Hermès in Singapore, overseeing customer service management, till controls, and stock administration. Partner with sales to streamline service processes, monitor performance KPIs, and drive continuous improvement across inventory, HR administration, and store operations to ensure flawless day-to-day execution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Hermes
Hermes
2 months ago

Assistant Store Operations Manager, HSR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead back-office operations for Hermès in Singapore, overseeing customer service management, till controls, and stock administration. Partner with sales to streamline service processes, monitor performance KPIs, and drive continuous improvement across inventory, HR administration, and store operations to ensure flawless day-to-day execution.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage back-office customer service operations, including customer contact, complaints handling, and follow-up in store IT tools.
  • •Set up and oversee follow-up routines for customer services (requests, reservations, special orders, remote sales, repair requests) with the store team.
  • •Partner with the sales team to optimize back-office follow-up of services and improve efficiency.
  • •Monitor business performance of service operations, including conversion rates and lead times across the aftersales lifecycle.
  • •Oversee internal controls and procedures (till controls, archiving, health and safety) and ensure compliance with internal standards.
  • •Administer store operations tasks such as HR/store team administration (rotas, external staffing), internal communication, stock controls, and stock takes.

Key Requirements

  • •Minimum 6 years of working experience in retail/operations management
  • •Significant previous management experience in administrative/operations roles, preferably in a retail environment
  • •Very organized, rigorous and reliable, able to plan and anticipate work autonomously
  • •Service- and customer-oriented with excellent communication skills
  • •Proficient with Excel and IT tools
Experience:6+ yearsRetailLuxuryRetail operations
Skills:CommunicationLeadershipProblem-solvingOrganizationCustomer service
Languages:English
Tech Stack:Excel

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn