Remote Support Engineer – Digital Front End (DFE) Software Solutions

HP
Mexico
Workplace: RemoteFull timeFunction: Product ManagementSkills: ["Problem-solving","Communication","Customer-focused","Independent work","Prioritization"]

Support customers for Digital Front End (DFE) software solutions, handling complex hardware and software issues independently using standard protocols. Respond to service, product, and technical questions, document and manage cases in ServiceNow, and keep stakeholders updated. Provide proactive guidance to prevent or mitigate problems, while sharing resolutions and improvement ideas with the team. This role requires English fluency and supports clients in North America.

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FursaFursa
HP
HP
5 months ago

Remote Support Engineer – Digital Front End (DFE) Software Solutions

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support customers for Digital Front End (DFE) software solutions, handling complex hardware and software issues independently using standard protocols. Respond to service, product, and technical questions, document and manage cases in ServiceNow, and keep stakeholders updated. Provide proactive guidance to prevent or mitigate problems, while sharing resolutions and improvement ideas with the team. This role requires English fluency and supports clients in North America.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Independently handle and resolve complex hardware and software technical issues.
  • •Provide expert-level support through incoming customer contacts and proactive notification systems.
  • •Respond to service, product, technical, and customer-relations questions for current and discontinued products.
  • •Document case details and resolutions accurately in ServiceNow and keep cases updated.
  • •Share issues, resolutions, and innovative ideas; participate in team meetings and continuous improvement initiatives.

Pay and Benefits

Perks:Health InsuranceDentalVisionLearning BudgetRemote WorkPaid Leave

Key Requirements

  • •Proven experience in a technical support role, preferably for software solutions.
  • •Strong problem-solving skills and the ability to work independently using standard protocols.
  • •Excellent verbal and written communication skills for customer interactions.
  • •Proficiency with support tools and systems, particularly ServiceNow.
  • •Ability to manage multiple tasks, prioritize effectively, and maintain a customer-focused, proactive mindset.
Experience:Customer supportTechnical supportSoftware solutions
Education:
Skills:Problem-solvingCommunicationCustomer-focusedIndependent workPrioritization
Languages:English
Tech Stack:ServiceNowWindowsMacOSAdobe IllustratorAdobe InDesignAcrobat

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn