Strategic Account Lead

Pulley (permitting)
United States
Workplace: RemoteFull timeUSD 120,000 - 140,000 annuallyFunction: Administration & Executive AssistanceExperience: 4-8 yearsSkills: ["Customer obsession","Communication","Relationship building","Organizational skills","Cross-functional collaboration"]

Own 1–2 of Pulley’s largest enterprise accounts as the main point of contact for customer decision-makers and the bridge to internal teams. Maintain portfolio visibility, coordinate program updates, lead recurring check-ins and monthly reviews, and partner on QBRs and renewals. Onboard new stakeholders, provide internal cross-functional enablement from customer signals, and represent the customer in city/AHJ meetings when needed.

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Pulley (permitting)
Pulley (permitting)
2 months ago

Strategic Account Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own 1–2 of Pulley’s largest enterprise accounts as the main point of contact for customer decision-makers and the bridge to internal teams. Maintain portfolio visibility, coordinate program updates, lead recurring check-ins and monthly reviews, and partner on QBRs and renewals. Onboard new stakeholders, provide internal cross-functional enablement from customer signals, and represent the customer in city/AHJ meetings when needed.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own 1–2 enterprise accounts as the primary customer point of contact and link to internal teams.
  • •Maintain portfolio visibility and coordinate program updates by monitoring project health with Regional Leads.
  • •Lead customer relationship management via regular check-ins, monthly account reviews, and support QBRs and renewals.
  • •Onboard new stakeholders and expand the program by training customer teams and bringing in outside collaborators.
  • •Serve as the internal voice of the customer by translating account signals into actionable input for internal teams and process improvements.

Pay and Benefits

Salary: USD 120,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4–8 years of experience in project management, program management, or a related client-facing role.
  • •Background in construction, real estate, architecture, permitting, or a related field to understand permitting terminology and risks.
  • •Customer-obsessed approach: proactively anticipate needs and treat the customer’s goals as your own.
  • •Demonstrated ability to go deep on large, complex projects/programs and manage concurrent workstreams.
  • •Strong written communication to translate complex updates into crisp, customer-facing language.
Experience:4-8 yearsConstructionReal estateArchitecturePermitting
Skills:Customer obsessionCommunicationRelationship buildingOrganizational skillsCross-functional collaboration
Tech Stack:AirtableNotionAsanaData dashboardsAINo-code tooling

Company Brief

Pulley (permitting)
Pulley (withpulley.com) provides an AI‑powered permitting platform and expert-backed services to help commercial project teams identify requirements, submit applications, track reviews across 19,000+ jurisdictions, and secure approvals faster.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Early Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn