Customer Success Manager

Keeper Security
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Negotiation","Collaboration"]

Drive revenue growth and customer value in a B2B SaaS security environment by managing a portfolio of named accounts, renewing and expanding contracts, and coordinating cross-functional support. Engage with senior-level and C-suite stakeholders, conduct quarterly business reviews, and act as a trusted advisor on security best practices and product capabilities while collaborating with Sales and Customer Success teams.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Keeper Security
Keeper Security
7 months ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive revenue growth and customer value in a B2B SaaS security environment by managing a portfolio of named accounts, renewing and expanding contracts, and coordinating cross-functional support. Engage with senior-level and C-suite stakeholders, conduct quarterly business reviews, and act as a trusted advisor on security best practices and product capabilities while collaborating with Sales and Customer Success teams.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of named Keeper Security customers to deliver value and reliably renew and expand contracts.
  • •Build strong relationships with senior management and C-level contacts; negotiate licensing contracts and identify cross-sell and upsell opportunities.
  • •Conduct quarterly business reviews and establish business and technical goals with customers; present Keeper solutions and track progress.
  • •Troubleshoot and resolve customer issues, collaborating with Keeper Security teams and leveraging deep technical knowledge of our solutions and password management space.
  • •Drive customer advocacy and perform data-driven reviews to prioritize opportunities and risks, ensuring achievement of personal and team quotas.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsuranceDisability Insurance

Key Requirements

  • •1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles.
  • •Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support.
  • •Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
  • •Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations.
  • •Working knowledge of Salesforce.com
Experience:1+ yearsSaaSEnterpriseCybersecurity
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingNegotiationCollaboration
Languages:English
Tech Stack:SalesforceSSODirectoryIAM

Company Brief

Keeper Security
Provides enterprise-grade password management and digital identity security solutions, including password vaulting, secure file storage, and zero-knowledge encryption for businesses and consumers to protect credentials and sensitive data across devices and platforms.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2009
WebsiteLinkedIn