Senior Salesforce Service Cloud Engineer

Natera
Austin
Workplace: OnsiteFull timeUSD 125,000 - 156,300 annuallyFunction: DevOps, Cloud & InfrastructureExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Mentoring","Communication","Problem-solving","Technical governance"]

Lead development for the customer service platform, driving Service Cloud architecture and complex Salesforce enhancements. Build advanced Lightning components, Apex solutions, and custom applications, while optimizing performance and scaling integrations using REST/SOAP APIs and ETL. Own technical standards, reviews, and governance, and mentor engineers. Partner with business analysts, QA, and product management to deliver high-quality, modern DevOps CI/CD and automation workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Natera
Natera
1 month ago

Senior Salesforce Service Cloud Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead development for the customer service platform, driving Service Cloud architecture and complex Salesforce enhancements. Build advanced Lightning components, Apex solutions, and custom applications, while optimizing performance and scaling integrations using REST/SOAP APIs and ETL. Own technical standards, reviews, and governance, and mentor engineers. Partner with business analysts, QA, and product management to deliver high-quality, modern DevOps CI/CD and automation workflows.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Manager level

Key Responsibilities

  • •Lead complex Service Cloud development projects, customization initiatives, and technical design/code reviews to ensure quality and scalability.
  • •Architect and implement advanced Lightning components, Apex solutions, and custom applications for case management, knowledge management, and omni-channel support.
  • •Build and maintain integrations with enterprise systems using REST/SOAP APIs, middleware, and ETL processes; optimize performance and troubleshoot issues.
  • •Design and implement automation workflows using Process Builder, Flow Builder, and custom business logic while ensuring maintainability and adherence to platform limits.
  • •Provide technical leadership and team management by mentoring developers, setting goals, allocating work, and coordinating deliverables with cross-functional teams.

Pay and Benefits

Salary: USD 125,000 - 156,300 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kCommuter BenefitsPregnancy LeaveParental LeaveFree TestingFertility Care

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
  • •5+ years of hands-on Salesforce development experience, including at least 3 years focused on Service Cloud.
  • •Current Salesforce certifications including Platform Developer I and Service Cloud Consultant (Platform Developer II preferred).
  • •Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL.
  • •Knowledge of DevOps practices and tools such as Git, Jenkins, and CI/CD pipelines.
Experience:5+ yearsSalesforceCustomer serviceContact center
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:LeadershipMentoringCommunicationProblem-solvingTechnical governance
Certifications:Platform Developer IService Cloud ConsultantPlatform Developer IITechnical ArchitectSystem Architect
Languages:English
Tech Stack:SalesforceSalesforce Service CloudLightning platformLightning componentsLightning Web ComponentsAura componentsLightning App BuilderApexVisualforceSOQLSOSLREST APISOAP APIOmni-channelCase managementKnowledge baseProcess BuilderFlow BuilderWorkflow RulesApproval Processes

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn