Sr. Manager, Commercial Customer Success (East Region)

Vanta
United States
Workplace: RemoteFull timeUSD 198,000 - 233,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Leadership","Mentorship","Customer-centricity","Critical thinking","Communication"]

Lead a team of Commercial Customer Success Managers in the East Region to drive successful onboarding, healthy adoption, advocacy, and retention for Vanta’s commercial customers. Shape and execute an upmarket CS strategy and a repeatable methodology for customer value, including success planning, risk management, and expansion. Partner cross-functionally with Sales, Product, Account Management, and more to deliver GRC value and meet KPIs like revenue retention and customer health.

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FursaFursa
Vanta
Vanta
1 day ago

Sr. Manager, Commercial Customer Success (East Region)

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Last checked: 11 hours agoStatus: Live

Job Summary

Lead a team of Commercial Customer Success Managers in the East Region to drive successful onboarding, healthy adoption, advocacy, and retention for Vanta’s commercial customers. Shape and execute an upmarket CS strategy and a repeatable methodology for customer value, including success planning, risk management, and expansion. Partner cross-functionally with Sales, Product, Account Management, and more to deliver GRC value and meet KPIs like revenue retention and customer health.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Hire, mentor, and develop a team of Customer Success Managers with a culture of customer centricity, high performance, and accountability.
  • •Influence CS strategy and design the methodology for implementation, adoption, customer value, and risk management.
  • •Coach the team to achieve KPIs including revenue retention and customer health.
  • •Drive adoption of portfolio prioritization, success planning, risk management, and expansion identification through team coaching.
  • •Develop enablement programs so the team is expert in Vanta’s products, the GRC space, and core CSM skills.

Pay and Benefits

Salary: USD 198,000 - 233,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental LeaveWellness StipendRemote WorkPaid LeaveSick Time

Key Requirements

  • •Proven high performance in Customer Success or Account Management with the ability to mentor peers and transition into team leadership.
  • •Experience managing Commercial customers with complex product requirements and multiple levels of stakeholders.
  • •Proven track record of establishing executive-level relationships, navigating escalations, and balancing customer and business needs.
  • •Strong critical thinking and clear communication skills.
  • •Demonstrated decision-making using frameworks and backed by data, with interest in emerging technologies and cybersecurity.
Experience:CybersecurityGRCCustomer success
Skills:LeadershipMentorshipCustomer-centricityCritical thinkingCommunication
Tech Stack:AIGRCSOC 2HIPAAISO 27001

Company Brief

Vanta
Provides automated security and compliance software that helps companies achieve and maintain SOC 2, ISO 27001, and other security certifications by continuously monitoring systems, controls, and evidence.
Industry: Cybersecurity
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn