Red Hat

2 weeks ago

Technical Account Manager - OpenShift, Telco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as a trusted technical advisor to a small set of strategic enterprise customers, providing hands-on guidance and architectural support for the Red Hat OpenShift Container Platform. Build and grow high-value customer relationships, conduct technical reviews, and act as the point of contact during major incidents. Partner with Engineering, R&D, Product Management, and Global Support to debug, test, and resolve issues, while sharing best practices and maintaining customer environment documentation.

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage and grow customer relationships by delivering attentive, relationship-based support and serving as a customer advocate within Red Hat.
•Perform technical reviews and share knowledge to identify and prevent issues, using an understanding of customers’ technical infrastructures and environments.
•Create and maintain customer engagement plans and keep documentation on customer environments updated.
•Respond to online and phone support requests and perform initial or secondary investigations to debug, test, and resolve issues with partner teams.
•Work closely with Engineering, R&D, Product Management, and Global Support teams to resolve major incidents and align Red Hat cloud solutions and the roadmap with customer use cases.

Key Requirements

•5+ years of experience in customer support, development, engineering, or quality assurance (QA).
•Ability to manage and grow enterprise customer relationships with proactive, relationship-based support.
•Outstanding written and verbal communication skills with Korean and English to convey complex information clearly and concisely.
•Competent understanding of enterprise architecture and strategic business drivers.
•Understanding of Linux and container networking concepts, with aptitude to learn new technologies quickly.

Experience:5+ yearsEnterpriseCloudContainersKubernetesTelecommunications

Skills:CommunicationRelationship managementCollaborationProblem-solvingTime management

Languages:KoreanEnglish

Tech Stack:OpenShiftRed Hat OpenShiftLinuxContainer orchestrationContainer registriesContainer build strategiesMicroservicesContainersContainer networkingKubernetesRed Hat Advanced Cluster ManagementRed Hat InsightsIT automationRed Hat Ansible Automation PlatformCI/CDCICDAWSAzureGCP

Company Brief

Red Hat

Provides enterprise open-source software solutions, including Red Hat Enterprise Linux, middleware, cloud, container, and Kubernetes technologies, delivering support, services, and solutions for hybrid cloud environments.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn

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Red Hat

2 weeks ago

Technical Account Manager - OpenShift, Telco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Seoul

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Manage and grow customer relationships by delivering attentive, relationship-based support and serving as a customer advocate within Red Hat.
•Perform technical reviews and share knowledge to identify and prevent issues, using an understanding of customers’ technical infrastructures and environments.
•Create and maintain customer engagement plans and keep documentation on customer environments updated.
•Respond to online and phone support requests and perform initial or secondary investigations to debug, test, and resolve issues with partner teams.
•Work closely with Engineering, R&D, Product Management, and Global Support teams to resolve major incidents and align Red Hat cloud solutions and the roadmap with customer use cases.

Key Requirements

•5+ years of experience in customer support, development, engineering, or quality assurance (QA).
•Ability to manage and grow enterprise customer relationships with proactive, relationship-based support.
•Outstanding written and verbal communication skills with Korean and English to convey complex information clearly and concisely.
•Competent understanding of enterprise architecture and strategic business drivers.
•Understanding of Linux and container networking concepts, with aptitude to learn new technologies quickly.

Experience:5+ yearsEnterpriseCloudContainersKubernetesTelecommunications

Skills:CommunicationRelationship managementCollaborationProblem-solvingTime management

Languages:KoreanEnglish

Company Brief

Red Hat

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: IPO / Publicly Listed

Headquarters: Raleigh, United States

Founded: 1993

Website LinkedIn