Senior Manager, Associate Relations

Discover Financial
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 12+ yearsEducation: mastersSkills: ["Coaching","Conflict resolution","Stakeholder collaboration","Process improvement","Case analysis"]

Provide subject-matter HR consultation to associates and people leaders on employment policies, performance, and complex workplace issues. Investigate and resolve formal employment complaints (including harassment and discrimination), coach managers and leaders through conflicts and disputes, and partner with Legal, Benefits, Office of Corporate Investigations, and Security Operations to ensure compliance. Analyze case data to identify trends, recommend action plans, and lead a team of Associate Relations Consultants.

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Discover Financial
Discover Financial
2 days ago

Senior Manager, Associate Relations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide subject-matter HR consultation to associates and people leaders on employment policies, performance, and complex workplace issues. Investigate and resolve formal employment complaints (including harassment and discrimination), coach managers and leaders through conflicts and disputes, and partner with Legal, Benefits, Office of Corporate Investigations, and Security Operations to ensure compliance. Analyze case data to identify trends, recommend action plans, and lead a team of Associate Relations Consultants.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Investigate and resolve manager and associate issues, providing coaching and guidance.
  • •Help people leaders, associates, and business leaders reconcile conflicts and disputes.
  • •Ensure associates have an objective and knowledgeable resource for employment, performance, and policy issues.
  • •Investigate and resolve formal employment complaints, including harassment, discrimination, and wrongful termination.
  • •Lead, motivate, and develop a team of Associate Relations Consultants and recommend action plans based on case data trends.

Key Requirements

  • •MBA or Master’s Degree or PGDM (full-time).
  • •At least 12 years of client management experience.
  • •At least 5 years of experience as a Human Resources Business Partner.
  • •At least 1 year of experience leading project teams.
  • •Knowledge of employment law and employment practices.
Experience:12+ years
Education:Master's
Skills:CoachingConflict resolutionStakeholder collaborationProcess improvementCase analysis

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn