Lead - QA

Sutherland
Johannesburg
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringSkills: ["Communication","Teamwork","Analytical","Problem-solving"]

Lead - QA role overseeing transaction evaluation and calibration sessions to ensure accurate customer information, drive KPI performance, and maintain high customer experience. You will define reputation through quality management, strengthen client/team relationships, provide timely reports to management, and influence strategies with data-driven insights. The role requires analytical mindset, strong communication, and ability to work in a fast-paced environment within travel/leisure services.

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FursaFursa
Sutherland
Sutherland
1 year ago

Lead - QA

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead - QA role overseeing transaction evaluation and calibration sessions to ensure accurate customer information, drive KPI performance, and maintain high customer experience. You will define reputation through quality management, strengthen client/team relationships, provide timely reports to management, and influence strategies with data-driven insights. The role requires analytical mindset, strong communication, and ability to work in a fast-paced environment within travel/leisure services.
Location: Johannesburg
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering

Key Responsibilities

  • •Define Sutherland’s reputation by overseeing and managing performance and service quality to guarantee customer satisfaction.
  • •Strengthen relationships by establishing and maintaining communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
  • •Keep management updated by relaying important information in the form of timely and accurate reports.
  • •Impact the bottom line by producing solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
  • •Evaluate and document customer transactions to ensure consistency with Processes and guidelines to deliver high levels of customer experience and employee engagement.

Key Requirements

  • •Six months experience in process transformation.
  • •Ability to work in MS Office.
  • •Ability to work in a fast-paced environment.
  • •Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player.
  • •Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
Skills:CommunicationTeamworkAnalyticalProblem-solving
Languages:English
Tech Stack:MS OfficeData analysis

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor