Strategy & Operations Director, Commerce

Lead strategy and operations for post-purchase across the marketplace ecosystem, partnering with Product, Engineering, and Operations to improve buyer and seller experiences across trust, risk, fraud, logistics, and payments. Translate operational and user insights into roadmaps and initiatives that enhance quality, speed, and scalability. Drive complex cross-functional efforts from problem definition through execution, designing scalable processes and operating models while advising senior leaders with data-driven recommendations.