18 hours ago

Global Technical Escalation Engineer (Bangkok based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Serve as the escalation point for 1st and 2nd level teams and deliver 3rd level troubleshooting for desktop, hardware, and software issues. Monitor systems, deploy proactive fixes, and collaborate with internal teams and vendors. Manage enterprise identity and endpoint tools using Azure/Active Directory, Intune, Configuration Manager, and similar platforms, while supporting networking fundamentals and mass deployment workflows across Windows, macOS, and Office. Support shifts and on-call schedules.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as the escalation point for 1st and 2nd level teams.
•Provide in-depth 3rd level hardware and software troubleshooting.
•Escalate issues and work with other teams and vendors as necessary.
•Monitor systems for issues and deploy proactive fixes.
•Manage and support enterprise identity and endpoint systems, including Azure/Active Directory and enterprise management tools.

Key Requirements

•3 years of experience supporting office, network and desktop infrastructure.
•In-depth troubleshooting skills for hardware and software issues at a 3rd level.
•Strong knowledge of Azure and Active Directory users and computers management.
•Strong knowledge of enterprise systems management tools such as Intune, Configuration Manager, Kace, or Altiris.
•Proficient with scripting languages such as PowerShell or Bash and a corporate environment for Windows, macOS, and Office.

Skills:OwnershipCustomer service-mindedIndependentTeamworkStaying up-to-date

Languages:English

Tech Stack:AzureActive DirectoryIntuneConfiguration ManagerKaceAltirisTCP/UDP/IP802.1xWi-FiDNSAutopilotMDTJAMFClonezillaPowerShellBashWindowsMacOSOffice

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn

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Agoda

18 hours ago

Global Technical Escalation Engineer (Bangkok based)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Act as the escalation point for 1st and 2nd level teams.
•Provide in-depth 3rd level hardware and software troubleshooting.
•Escalate issues and work with other teams and vendors as necessary.
•Monitor systems for issues and deploy proactive fixes.
•Manage and support enterprise identity and endpoint systems, including Azure/Active Directory and enterprise management tools.

Key Requirements

•3 years of experience supporting office, network and desktop infrastructure.
•In-depth troubleshooting skills for hardware and software issues at a 3rd level.
•Strong knowledge of Azure and Active Directory users and computers management.
•Strong knowledge of enterprise systems management tools such as Intune, Configuration Manager, Kace, or Altiris.
•Proficient with scripting languages such as PowerShell or Bash and a corporate environment for Windows, macOS, and Office.

Skills:OwnershipCustomer service-mindedIndependentTeamworkStaying up-to-date

Languages:English

Tech Stack:AzureActive DirectoryIntuneConfiguration ManagerKaceAltirisTCP/UDP/IP802.1xWi-FiDNSAutopilotMDTJAMFClonezillaPowerShellBashWindowsMacOSOffice

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Agoda

Industry: TravelTech

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Singapore, Singapore

Founded: 2005

Glassdoor: 3.8

Website LinkedIn