Collections Specialist

RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: bachelorsSkills: ["Customer service excellence","Communication","Negotiation","Analytical thinking","Problem solving","Attention to detail","Teamwork"]

Manage delinquent customer accounts by reviewing portfolios to identify delinquent risks, analyzing account and payment behavior, and supporting collections strategies. Engage customers to discuss outstanding obligations, negotiate repayment arrangements, and provide guidance on available payment solutions while maintaining a positive customer experience. Maintain compliant documentation and reporting on collections activities and portfolio performance, while identifying opportunities to improve processes and service standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
RAKBANK
RAKBANK
1 month ago

Collections Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Manage delinquent customer accounts by reviewing portfolios to identify delinquent risks, analyzing account and payment behavior, and supporting collections strategies. Engage customers to discuss outstanding obligations, negotiate repayment arrangements, and provide guidance on available payment solutions while maintaining a positive customer experience. Maintain compliant documentation and reporting on collections activities and portfolio performance, while identifying opportunities to improve processes and service standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Review customer portfolios to identify delinquent accounts and assess risk levels.
  • •Analyze account information and payment behavior to support collection strategies.
  • •Monitor portfolio performance and identify trends that may impact recovery outcomes.
  • •Contact customers to discuss outstanding obligations and negotiate appropriate repayment arrangements.
  • •Maintain accurate records, ensure documentation compliance, and prepare reports and updates on collections activities and portfolio performance.

Pay and Benefits

Perks:Medical CoverageLife Insurance

Key Requirements

  • •Minimum 2 years of experience in Collections, Customer Service, Banking Operations, or a related field within banking or financial services.
  • •Bachelor's degree or higher diploma.
  • •Understanding of collections processes and recovery practices.
  • •Experience managing customer interactions and handling account-related enquiries.
  • •Basic knowledge of debt collection regulations and industry standards.
Experience:2+ yearsCollectionsCustomer serviceBanking operationsFinancial services
Education:Bachelor's
Skills:Customer service excellenceCommunicationNegotiationAnalytical thinkingProblem solvingAttention to detailTeamwork

Eligibility

Nationality:UAE National

Company Brief

RAKBANK
RAKBANK is a United Arab Emirates-based bank offering personal, business, and commercial banking services, including accounts, cards, loans, deposits, and digital banking products. It serves retail customers and SMEs across the UAE.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ras Al Khaimah, United Arab Emirates
Founded: 1976
WebsiteLinkedIn