Chargé de clientèle CDD H/F

Edenred
France
Workplace: HybridContractFunction: Customer Success & Account ManagementExperience: 1-2 yearsEducation: bachelorsSkills: ["Organization","Communication","Writing","Analytical thinking","Rigor"]

Join Edenred as a Client Relations Advisor on a one-year fixed-term contract in Montrouge. You will manage end-to-end customer inquiries from B2B clients, beneficiaries, affiliates and internal clients, provide guidance, track interactions, and ensure customer satisfaction aligned with Edenred's Customer Inside values. You will benefit from onboarding, coaching, and some remote work in a multicultural environment.

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Edenred
Edenred
2 months ago

Chargé de clientèle CDD H/F

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 days agoStatus: Live

Job Summary

Join Edenred as a Client Relations Advisor on a one-year fixed-term contract in Montrouge. You will manage end-to-end customer inquiries from B2B clients, beneficiaries, affiliates and internal clients, provide guidance, track interactions, and ensure customer satisfaction aligned with Edenred's Customer Inside values. You will benefit from onboarding, coaching, and some remote work in a multicultural environment.
Location: France
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Handle and resolve client requests from B2B clients, beneficiaries, affiliates and internal clients end-to-end
  • •Advise and support clients, ensuring clear guidance and effective resolution
  • •Qualify and log all exchanges in our tools, ensuring accurate case tracking
  • •Maintain client satisfaction by achieving defined objectives and adhering to Edenred values
  • •Provide constructive feedback to the supervisor and perform necessary controls when required

Pay and Benefits

Perks:Remote WorkTicket Restaurant

Key Requirements

  • •1 to 2 years of professional experience in customer relations
  • •Education: bac+2/bac+3
  • •Good spelling and strong writing skills
  • •Excellent interpersonal skills and ability to communicate effectively
  • •Proficiency with remote/customer service tools and Excel
Experience:1-2 yearsB2BCustomer relations
Education:Bachelor's
Skills:OrganizationCommunicationWritingAnalytical thinkingRigor
Languages:French
Tech Stack:Excel

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn