Customer Service

Qureos
Philadelphia
Workplace: OnsiteContractUSD 25 - 38 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Problem-solving","Empathy","Organizational skills","Teamwork"]

Join a contract Customer Service team in Philadelphia as the first point of contact for clients. You’ll handle inbound calls and emails, resolve customer issues and complaints, and provide accurate product and process information. The role also includes processing orders, returns, and exchanges, maintaining precise customer account records, escalating complex cases, and documenting customer feedback to improve services.

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FursaFursa
Qureos
Qureos
1 day ago

Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Join a contract Customer Service team in Philadelphia as the first point of contact for clients. You’ll handle inbound calls and emails, resolve customer issues and complaints, and provide accurate product and process information. The role also includes processing orders, returns, and exchanges, maintaining precise customer account records, escalating complex cases, and documenting customer feedback to improve services.
Location: Philadelphia
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling inbound enquiries via telephone, email, and other channels.
  • •Identify, resolve, and document customer issues, complaints, and queries to ensure high satisfaction.
  • •Provide accurate information about products, services, and processes.
  • •Process orders, returns, and exchanges with precision, and maintain and update customer accounts and records.
  • •Collaborate with internal departments to escalate and resolve complex issues and gather customer feedback to improve services.

Pay and Benefits

Salary: USD 25 - 38 hourly

Key Requirements

  • •Proven experience in a customer service or client support role.
  • •Exceptional verbal and written communication skills with a professional telephone manner.
  • •Strong problem-solving abilities with empathy and patience for customer interactions.
  • •Proficiency in CRM software and the Microsoft Office Suite.
  • •A minimum of a high school diploma or equivalent.
Education:High School
Skills:CommunicationProblem-solvingEmpathyOrganizational skillsTeamwork
Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn