French Technical Support Engineer (Cairo, EG)

Atos
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Interpersonal skills","Problem-solving","Teamwork","Adaptability","Critical thinking","Organizational skills","Attention to detail","Self-learning","Multitasking"]

Provide French-language service desk support for incoming phone, email, and chat inquiries. Troubleshoot and resolve technical issues, document every interaction in the ticketing system, and escalate complex problems when needed. Follow incident, problem, and service request procedures while meeting SLA/KPI targets for response time and first contact resolution. Continuously improve processes and knowledge base content, and keep your product and system knowledge current through training and self-learning.

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Atos
Atos
17 hours ago

French Technical Support Engineer (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide French-language service desk support for incoming phone, email, and chat inquiries. Troubleshoot and resolve technical issues, document every interaction in the ticketing system, and escalate complex problems when needed. Follow incident, problem, and service request procedures while meeting SLA/KPI targets for response time and first contact resolution. Continuously improve processes and knowledge base content, and keep your product and system knowledge current through training and self-learning.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide French-language support to users via phone, email, or chat, addressing inquiries and troubleshooting technical issues.
  • •Document and track customer interactions and resolutions accurately in the ticketing system.
  • •Escalate complex or unresolved issues to appropriate teams or higher-level support.
  • •Follow incident management, problem management, and service request fulfillment procedures.
  • •Adhere to SLAs/KPIs for response time, resolution time, and customer satisfaction while sharing knowledge and improving processes.

Key Requirements

  • •Fluency in French and English (written and verbal) for user support.
  • •Previous experience in a customer support or service desk role, ideally in technical support.
  • •Ability to analyze and resolve technical issues independently or with collaboration.
  • •Strong customer service and interpersonal skills to handle inquiries professionally and empathetically.
  • •Ability to work shifts, including weekends and holidays, based on business needs.
Skills:Customer serviceCommunicationInterpersonal skillsProblem-solvingTeamworkAdaptabilityCritical thinkingOrganizational skillsAttention to detailSelf-learningMultitasking
Languages:FrenchEnglish

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn