NTT

4 months ago

ITIL - Systems Integration Senior Specialist

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Last checked: 22 minutes agoStatus: Live

Job Summary

Oversee and administer ITIL-based service support and/or technical account management on a 24x7 basis, coordinating incident ownership and client account management. Manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination, client management, disputes, technical resolution, and stakeholder communications. Lead critical projects with general direction, support continuous improvement, and report service level compliance and operational effectiveness trends.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Oversee, facilitate, and administer ITIL-based service support and/or technical account management on a 24x7 basis.
•Coordinate incident ownership and client account management for services engagements.
•Manage service delivery processes including incident, problem, request, change, service level, and configuration management.
•Coordinate resources, handle client management, dispute and technical resolution, and manage communications from tactical to strategic levels.
•Play a key role in continuous improvement activities and assist in program/process development and implementation.

Key Requirements

•6-8 years of relevant experience and a deep understanding of ITIL processes and principals.
•Assigned to larger or more complex service delivery processes and associated projects.
•Solid written and verbal communication skills, with ability to support essential responsibilities with or without accommodations.
•Compile, analyze, and report statistical data and trends on service level compliance and operational effectiveness.
•Undergraduate degree or an equivalent combination of education and work experience; ability to physically perform general office requirements.

Experience:6-8 yearsITILService delivery

Education:Bachelor's

Skills:CommunicationContinuous improvementAnalysisProject management

Tech Stack:ITILIncident managementProblem managementRequest managementChange managementService level managementConfiguration management

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT