Manager, Process Support Engineer

Applied Materials
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Leadership","Problem-solving","Judgment","Communication","Ethical conduct"]

Serve as the liaison between customers and the Business Unit, ensuring clear understanding of customer issues and delivery of applicable solutions. Lead PSEs who provide highly visible on-site installation support, including diagnosis, troubleshooting, service, and repair of complex equipment and systems. Collaborate with customers to optimize tool performance, check and approve operational quality, and train and certify junior PSEs in their areas of responsibility.

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Applied Materials
Applied Materials
6 days ago

Manager, Process Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Serve as the liaison between customers and the Business Unit, ensuring clear understanding of customer issues and delivery of applicable solutions. Lead PSEs who provide highly visible on-site installation support, including diagnosis, troubleshooting, service, and repair of complex equipment and systems. Collaborate with customers to optimize tool performance, check and approve operational quality, and train and certify junior PSEs in their areas of responsibility.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Act as liaison between the customer and the Business Unit to ensure understanding of customer issues and delivery of applicable solutions.
  • •Manage PSEs performing on-site installation and supporting diagnoses, troubleshooting, service, and repair of complex equipment and systems.
  • •Work with customers to optimize tool performance to meet process and integration requirements.
  • •Check and approve operational quality of system equipment.
  • •Instruct junior PSEs and oversee their training and certification in assigned responsibility areas.
Travel: Extensive travel

Key Requirements

  • •Manage PSEs providing on-site customer support for installation, diagnosis, troubleshooting, service, and repair of complex equipment and systems.
  • •Demonstrate knowledge of 3 or more processes across 1 or more technologies and functional expertise in assigned areas.
  • •Exercise judgment within defined procedures and policies to solve problems and recommend appropriate actions.
  • •Lead employees according to established policies and management guidance, administering company policies affecting subordinate employees.
  • •Understand Applied Materials global Standards of Business Conduct and comply with them at all times.
Experience:EngineeringManufacturing
Skills:LeadershipProblem-solvingJudgmentCommunicationEthical conduct

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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