Entrust

2 weeks ago

Technical Writer, Ottawa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Create and maintain technical documentation for KeyControl products, including online help systems, end-user guides, installation and administration materials, and knowledge base articles. Work with senior writers, engineering teams, and geographically distributed stakeholders to gather technical details, follow documentation standards and style guides, update content for product changes and support feedback, and validate workflows. Use visual diagrams and manage documentation tasks within Agile sprint cycles while maintaining version control.

Location: Ottawa

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Manage creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products.
•Collaborate with senior writers and engineering teams to gather technical information and document features.
•Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style).
•Update documentation based on product changes, bug fixes, and support feedback, and perform basic workflow validation where applicable.
•Track documentation tasks and ensure timely completion within Agile sprint cycles; maintain version control and incorporate review feedback.

Pay and Benefits

Salary: USD 72,500 - 106,000 annually

Perks:Paid LeavePaid Holidays

Key Requirements

•Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across software disciplines.
•2+ years of experience creating and maintaining technical documentation for software products.
•Proficiency with MadCap Flare and Atlassian Confluence.
•Ability to create visual diagrams.
•Strong written and verbal communication skills and ability to manage priorities across parallel releases.

Experience:2+ years

Education:Associate's in STEM field

Skills:AccuracyCommunicationCollaborationMultitaskingPrioritization

Tech Stack:MadCap FlareAtlassian ConfluenceMicrosoft Manual of StyleVMwareMicrosoft VisioSDKAPIGitLinux

Company Brief

Entrust

Provides identity, authentication, and secure transaction solutions including public key infrastructure (PKI), digital certificates, encryption, and secure issuance for payments, mobile, and enterprise environments to protect digital identities and critical communications.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn

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Entrust

2 weeks ago

Technical Writer, Ottawa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Ottawa

Workplace: Hybrid

Employment Type: Full time

Job Function: Content & Editorial (Writing/Editing)

Seniority: Mid level

Key Responsibilities

•Manage creation and maintenance of end-user guides, installation manuals, and online help content for KeyControl products.
•Collaborate with senior writers and engineering teams to gather technical information and document features.
•Follow established documentation standards, templates, and style guides (e.g., Microsoft Manual of Style).
•Update documentation based on product changes, bug fixes, and support feedback, and perform basic workflow validation where applicable.
•Track documentation tasks and ensure timely completion within Agile sprint cycles; maintain version control and incorporate review feedback.

Pay and Benefits

Salary: USD 72,500 - 106,000 annually

Perks:Paid LeavePaid Holidays

Key Requirements

•Associate degree in a STEM field or equivalent professional experience demonstrating technical aptitude across software disciplines.
•2+ years of experience creating and maintaining technical documentation for software products.
•Proficiency with MadCap Flare and Atlassian Confluence.
•Ability to create visual diagrams.
•Strong written and verbal communication skills and ability to manage priorities across parallel releases.

Experience:2+ years

Education:Associate's in STEM field

Skills:AccuracyCommunicationCollaborationMultitaskingPrioritization

Tech Stack:MadCap FlareAtlassian ConfluenceMicrosoft Manual of StyleVMwareMicrosoft VisioSDKAPIGitLinux

Company Brief

Entrust

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Minneapolis, United States

Founded: 1994

Website LinkedIn