2 days ago

Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Portuguese Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Ensure Trust & Safety and data protection policies are enforced accurately at scale through analytical quality assurance, auditing, and Root Cause Analysis on moderation outcomes. Interpret complex safety guidelines, lead calibration across moderation teams, and resolve edge cases while cascading policy updates to partners. Produce weekly/monthly reporting using QA dashboards and RCA tools, leveraging AI to reduce manual work, and support training rollouts for new policies.

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), translate findings into actionable feedback, and support continuous process optimization.
•Interpret and curate safety policies for complex or high-risk cases, including validating benchmark data (“golden sets”) for enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and resolve unprecedented edge cases; cascade policy updates to internal and external partners.
•Leverage AI, QA dashboards, and reporting tools to prepare weekly and monthly reports on market accuracy, error trends, and policy gaps, and support training rollouts for policy changes.

Key Requirements

•Proven expertise conducting analytical audits and tracking performance targets while maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify recurring quality issues, spot error patterns, and propose process optimizations that reduce error rates.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned on global quality goals.
•Fluency in Portuguese is required, and fluency in English as the primary working language.

Experience:Trust and safetyHigh-volume operationsCompliance

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementAnalytical thinking

Languages:PortugueseEnglish

Tech Stack:AIQA dashboardsRCA tools

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

TikTok

2 days ago

Quality & Training Specialist, Account Interaction & Search Safety - Lisbon - Portuguese Speaker (Fixed-term Contract)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Onsite

Employment Type: Contract · 12 months

Job Function: Education & Training

Seniority: Mid level

Key Responsibilities

•Conduct regular analytical audits of human moderation to ensure processes comply with data protection and Trust & Safety standards while meeting audit targets (e.g., Accuracy, RCA, Appeal success rates).
•Perform deep-dives into recurring quality issues using Root Cause Analysis (RCA), translate findings into actionable feedback, and support continuous process optimization.
•Interpret and curate safety policies for complex or high-risk cases, including validating benchmark data (“golden sets”) for enforcement accuracy.
•Lead calibration sessions to ensure consistency across moderation teams and resolve unprecedented edge cases; cascade policy updates to internal and external partners.
•Leverage AI, QA dashboards, and reporting tools to prepare weekly and monthly reports on market accuracy, error trends, and policy gaps, and support training rollouts for policy changes.

Key Requirements

•Proven expertise conducting analytical audits and tracking performance targets while maintaining data integrity in a trust and safety, compliance, or high-volume operational environment.
•Strong Root Cause Analysis (RCA) skills to identify recurring quality issues, spot error patterns, and propose process optimizations that reduce error rates.
•Deep understanding of content policies and SOPs to make expert judgments on complex or high-risk escalation cases.
•Excellent cross-functional communication skills to lead calibration sessions and deliver training aligned on global quality goals.
•Fluency in Portuguese is required, and fluency in English as the primary working language.

Experience:Trust and safetyHigh-volume operationsCompliance

Skills:Problem-solvingOwnershipSelf-motivationStakeholder managementAnalytical thinking

Languages:PortugueseEnglish

Tech Stack:AIQA dashboardsRCA tools

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn