Qureos

1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Provide customer support by responding promptly to inquiries via phone, email, and chat. Troubleshoot product or service issues, deliver accurate solutions, and escalate complex cases when needed. Maintain detailed interaction records with feedback and resolutions to improve service quality. Collaborate with internal sales and technical support teams, stay current on product updates, and participate in training to strengthen customer service effectiveness.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and accurately to customer inquiries via phone, email, and chat.
•Troubleshoot product/service issues, providing informed solutions and escalating complex matters when necessary.
•Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
•Collaborate with internal teams (sales and technical support) to resolve customer issues effectively.
•Stay informed about product updates and new features to provide knowledgeable support and recommendations.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Strong verbal and written communication with active listening and empathy.
•Ability to handle challenging customer situations professionally and remain composed.
•Familiarity with customer service software/tools and basic technical proficiency for product-related inquiries.
•Ability to work independently in a remote environment, managing time and prioritizing tasks.
•Strong problem-solving skills with a proactive approach to identifying and addressing customer needs.

Skills:CommunicationActive listeningEmpathyProblem-solvingProfessionalism

Tech Stack:CRMTicketingPhoneEmailChat

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and accurately to customer inquiries via phone, email, and chat.
•Troubleshoot product/service issues, providing informed solutions and escalating complex matters when necessary.
•Maintain detailed and accurate records of customer interactions, feedback, and resolutions.
•Collaborate with internal teams (sales and technical support) to resolve customer issues effectively.
•Stay informed about product updates and new features to provide knowledgeable support and recommendations.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Strong verbal and written communication with active listening and empathy.
•Ability to handle challenging customer situations professionally and remain composed.
•Familiarity with customer service software/tools and basic technical proficiency for product-related inquiries.
•Ability to work independently in a remote environment, managing time and prioritizing tasks.
•Strong problem-solving skills with a proactive approach to identifying and addressing customer needs.

Skills:CommunicationActive listeningEmpathyProblem-solvingProfessionalism

Tech Stack:CRMTicketingPhoneEmailChat

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn