Team Lead, Market Operations

Carvana
Minneapolis
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsEducation: bachelorsSkills: ["Leadership","Interpersonal communication","Problem-solving","Strategic thinking","Coaching"]

Lead day-to-day operations for a local Carvana hub, owning market launch and ongoing performance across operations, logistics, and consumer branding. Manage and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and goal setting. Use reporting and trend analysis to proactively remove roadblocks, drive production in a fast-paced customer service environment, and handle complex customer-facing issues.

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FursaFursa
Carvana
Carvana
2 months ago

Team Lead, Market Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Lead day-to-day operations for a local Carvana hub, owning market launch and ongoing performance across operations, logistics, and consumer branding. Manage and develop a team of Customer Advocates through hiring, onboarding, training, feedback, and goal setting. Use reporting and trend analysis to proactively remove roadblocks, drive production in a fast-paced customer service environment, and handle complex customer-facing issues.
Location: Minneapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Market Operations hub, including market launch, operations, logistics, and consumer branding.
  • •Interview, select, onboard, and train Customer Advocates; provide tools and guidance for success.
  • •Develop team performance through feedback, performance check-ins, and goal setting.
  • •Generate and monitor regular reports and present updates to upper management.
  • •Jump in alongside advocates as needed (including washing cars and helping with single-car deliveries) and manage complex customer-facing issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of work experience in a customer-facing team environment.
  • •3+ years of management experience.
  • •Proven experience developing and coaching employees.
  • •Experience with strategic planning and process improvement while guiding teams to exceed goals.
  • •Excellent interpersonal and leadership skills.
Experience:5+ yearsCustomer serviceCustomer advocacyLogistics
Education:Bachelor's
Skills:LeadershipInterpersonal communicationProblem-solvingStrategic thinkingCoaching
Licenses:Salesperson license
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn