Fortinet

1 week ago

Technical Support Engineer - Wi-Fi & Switching

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide advanced technical support for Fortinet customers by running real-time phone/remote sessions and troubleshooting wireless and switching issues. Analyze configuration and customer network information, review packet traces, and recommend corrective actions. Reproduce customer environments in lab setups, consult technical documentation and release notes, and manage cases through escalation and closure while aligning customer communications and expectations.

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Run real-time phone or remote access sessions to provide technical support to Fortinet customers.
•Support and troubleshoot wireless and switching issues across Fortinet products.
•Collect, analyze, and provide change recommendations based on configuration, customer network, and packet trace information.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment.
•Manage technical cases end-to-end, including escalation and case closure, and maintain customer communications and expectations.

Key Requirements

•5 to 7 years of experience in a technical support role in wireless networking/wireless security, or equivalent education.
•Strong knowledge of Wi‑Fi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products such as firewalls, IPsec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux.

Experience:5-7 yearsWireless networkingNetwork security

Skills:TroubleshootingProblem-solvingCustomer-orientedCommunicationRelationship building

Certifications:FCNSACCNACCNPCWSP

Languages:EnglishGerman

Tech Stack:Wi-Fi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPsecIDSIPSWIDSWindowsMacOSUNIXLinuxPacket traceConfiguration analysisOSPFBGPLDAP

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 week ago

Technical Support Engineer - Wi-Fi & Switching

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Frankfurt

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Run real-time phone or remote access sessions to provide technical support to Fortinet customers.
•Support and troubleshoot wireless and switching issues across Fortinet products.
•Collect, analyze, and provide change recommendations based on configuration, customer network, and packet trace information.
•Consult technical documentation, bulletins, and release notes for known problems; reproduce customer environments on lab equipment.
•Manage technical cases end-to-end, including escalation and case closure, and maintain customer communications and expectations.

Key Requirements

•5 to 7 years of experience in a technical support role in wireless networking/wireless security, or equivalent education.
•Strong knowledge of Wi‑Fi 802.11 networks and 4G LTE.
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products such as firewalls, IPsec, IDS/IPS, and WIDS.
•Extensive working knowledge of Windows, macOS, UNIX, or Linux.

Experience:5-7 yearsWireless networkingNetwork security

Skills:TroubleshootingProblem-solvingCustomer-orientedCommunicationRelationship building

Certifications:FCNSACCNACCNPCWSP

Languages:EnglishGerman

Tech Stack:Wi-Fi 802.114G LTETCP/IPRouting protocolsL2 switchesL3 switchesFirewallsIPsecIDSIPSWIDSWindowsMacOSUNIXLinuxPacket traceConfiguration analysisOSPFBGPLDAP

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn