Driver Operations Specialist

inDrive
Santiago
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Communication","Organizational","Problem-solving","People management","Collaboration","Analytical","Adaptability","Attention to detail","Data-driven mindset","Flexibility"]

Manage driver operations in Chile, designing strategies to attract, activate, and retain drivers through effective acquisition channels and team management. Analyze regional and market trends using reporting and socio-economic insights to guide recruitment strategy. Oversee recruitment budgets and KPIs, conduct multi-factor market research, monitor competitors, and drive cross-functional collaboration across departments to improve driver acquisition and operational efficiency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
inDrive
inDrive
8 months ago

Driver Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Manage driver operations in Chile, designing strategies to attract, activate, and retain drivers through effective acquisition channels and team management. Analyze regional and market trends using reporting and socio-economic insights to guide recruitment strategy. Oversee recruitment budgets and KPIs, conduct multi-factor market research, monitor competitors, and drive cross-functional collaboration across departments to improve driver acquisition and operational efficiency.
Location: Santiago
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Mid level

Key Responsibilities

  • •Design and implement driver acquisition and retention strategies using effective channels, tools, and team management.
  • •Analyze regional and market trends using reporting tools and socio-economic/user behavior insights to inform strategies.
  • •Plan and oversee recruitment budgets and align hiring efforts with KPIs.
  • •Conduct multi-factor market research via interviews and focus groups to generate actionable insights and improve products/services.
  • •Monitor competitors and collaborate cross-functionally (e.g., business development, marketing, marketplace efficiency) while managing team performance and development plans.

Key Requirements

  • •B2+ English.
  • •2–3+ years experience in business operations/expansion/launching, with Ride-Hailing, Delivery, and E-commerce preferred.
  • •Knowledge of analytical tools such as Tableau and Google services/BI.
  • •Strong understanding of the sales funnel as it applies to driver acquisition.
  • •Analytical and problem-solving skills to improve driver recruitment, with sales team management experience desirable.
Experience:Ride-hailingDeliveryE-commerceBusiness operations
Skills:CommunicationOrganizationalProblem-solvingPeople managementCollaborationAnalyticalAdaptabilityAttention to detailData-driven mindsetFlexibility
Languages:English
Tech Stack:TableauGoogle servicesBIReporting tools

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn