General Dynamics

1 day ago

Systems Technician II (NOC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Monitor endpoints and support the NOC Command Center by reacting to events, escalating incidents, triaging alerts, and generating required reports. Serve as Bridge Scribe for major incidents by coordinating resources and documenting outage triage details. Provide ITSM operations support across change, incident, and problem management, including shift turnover alignment, ticket follow-up, and RCA ticket creation. Work 24/7 on-site at GDIT’s Integrated Technology Center in Bossier City, LA.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•React and escalate to events per SOP, including incident investigation/triage and creating incidents for alerts.
•Monitor endpoints using multiple monitoring tools and generate reports for the GDIT Command Center.
•Serve as Bridge Scribe: coordinate resources during major incidents and provide escalation and notifications.
•Support ITSM operations (change, incident, and problem management), including shift turnover alignment with CAB reporting.
•Create and assign problem (RCA) tickets as needed and help cover service gaps to maintain business continuity.

Travel: Low travel

Pay and Benefits

Salary: USD 21.25 - 28.75 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•High school diploma (or equivalent).
•1+ years of related IT/help desk experience.
•Demonstrated customer service and communication skills, including reading comprehension and the ability to interface with employees at all levels.
•Strong troubleshooting, decision-making, critical thinking, and ability to meet timelines.
•Proficiency with MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word) and the ability to support enterprise NOC operations and learn ITSM ticketing tools (e.g., ServiceNow, Remedy, HP Service Manager).

Experience:1+ yearsHelp desk

Education:High School

Skills:CommunicationCustomer serviceLeadershipTime managementCritical thinkingTroubleshootingDecision making

Tech Stack:MS OfficeExcelOutlookPowerPointSharePointWordServiceNowRemedyHP Service ManagerITSMCABMIR

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Secret

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

1 day ago

Systems Technician II (NOC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Entry level

Key Responsibilities

•React and escalate to events per SOP, including incident investigation/triage and creating incidents for alerts.
•Monitor endpoints using multiple monitoring tools and generate reports for the GDIT Command Center.
•Serve as Bridge Scribe: coordinate resources during major incidents and provide escalation and notifications.
•Support ITSM operations (change, incident, and problem management), including shift turnover alignment with CAB reporting.
•Create and assign problem (RCA) tickets as needed and help cover service gaps to maintain business continuity.

Travel: Low travel

Pay and Benefits

Salary: USD 21.25 - 28.75 hourly

Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

•High school diploma (or equivalent).
•1+ years of related IT/help desk experience.
•Demonstrated customer service and communication skills, including reading comprehension and the ability to interface with employees at all levels.
•Strong troubleshooting, decision-making, critical thinking, and ability to meet timelines.
•Proficiency with MS Office Business products (Excel, Outlook, PowerPoint, SharePoint, Word) and the ability to support enterprise NOC operations and learn ITSM ticketing tools (e.g., ServiceNow, Remedy, HP Service Manager).

Experience:1+ yearsHelp desk

Education:High School

Skills:CommunicationCustomer serviceLeadershipTime managementCritical thinkingTroubleshootingDecision making

Tech Stack:MS OfficeExcelOutlookPowerPointSharePointWordServiceNowRemedyHP Service ManagerITSMCABMIR

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:Secret

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn