Pandora Group

3 weeks ago

CRM Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own CRM and loyalty initiatives across the UK and Ireland, driving performance through email and SMS using customer insight, personalisation, automation, and lifecycle testing. Partner with eCommerce, Retail, Marketing, Merchandising and Global teams to coordinate the customer journey, manage campaign planning and approvals, and deliver reporting and ongoing optimisation roadmaps. Work with the CDP team on AI-driven enhancements and insights that improve engagement, retention, and buying customer growth.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Entry level

Key Responsibilities

•Assist the CRM & Loyalty Manager in delivering the CRM strategy for the UK and Ireland using email and SMS.
•Plan email and SMS campaigns aligned to trading and marketing calendars, including approvals and best-practice test learnings.
•Own email and SMS reporting and provide ongoing insight to inform channel strategy and optimisation roadmaps.
•Develop and execute optimisation initiatives using segmentation, personalisation, dynamic content, testing and automation.
•Collaborate with the CDP team and internal stakeholders to deliver AI-driven optimisation and lifecycle automation enhancements.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveGym Membership

Key Requirements

•First experience in a CRM or Email Marketing role with hands-on experience using a CDP/ESP.
•Confident communicating with stakeholders across all levels, from performance insights to senior leadership alignment.
•Strong written and verbal communication with an excellent grasp of English.
•Strong analytical skills that translate data into actionable insights for channel strategy.
•Experience developing segmentation and personalisation strategies, including planning and managing multiple priorities in a fast-paced retail environment.

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingCommercial mindset

Languages:English

Tech Stack:EmailSMSCRMCDPESPMarketing automationAIPredictive capabilitiesPower BIAdobe AnalyticsBloomreachGDPRE-PrivacyOmni-channel

Company Brief

Pandora Group

The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.

Industry: Luxury Goods

Headquarters: Copenhagen, Denmark

Website

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Pandora Group

3 weeks ago

CRM Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Entry level

Key Responsibilities

•Assist the CRM & Loyalty Manager in delivering the CRM strategy for the UK and Ireland using email and SMS.
•Plan email and SMS campaigns aligned to trading and marketing calendars, including approvals and best-practice test learnings.
•Own email and SMS reporting and provide ongoing insight to inform channel strategy and optimisation roadmaps.
•Develop and execute optimisation initiatives using segmentation, personalisation, dynamic content, testing and automation.
•Collaborate with the CDP team and internal stakeholders to deliver AI-driven optimisation and lifecycle automation enhancements.

Pay and Benefits

Perks:Health InsuranceAnnual BonusPaid LeaveGym Membership

Key Requirements

•First experience in a CRM or Email Marketing role with hands-on experience using a CDP/ESP.
•Confident communicating with stakeholders across all levels, from performance insights to senior leadership alignment.
•Strong written and verbal communication with an excellent grasp of English.
•Strong analytical skills that translate data into actionable insights for channel strategy.
•Experience developing segmentation and personalisation strategies, including planning and managing multiple priorities in a fast-paced retail environment.

Skills:CommunicationStakeholder managementAnalytical thinkingProblem-solvingCommercial mindset

Languages:English

Tech Stack:EmailSMSCRMCDPESPMarketing automationAIPredictive capabilitiesPower BIAdobe AnalyticsBloomreachGDPRE-PrivacyOmni-channel

Company Brief

Pandora Group

The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.

Industry: Luxury Goods

Headquarters: Copenhagen, Denmark

Website