Client Service Specialist

SEB
Vilnius
Workplace: HybridFull timeEUR 2,350 - 2,850 monthlyFunction: Customer Support (Service Desk)Skills: ["Customer-centric mindset","Continuous improvement","Relationship building","Analytical problem-solving","Team collaboration","Communication"]

Help corporate clients effectively navigate and use SEB’s digital banking products. You’ll deliver timely, accurate, customer-focused support by handling day-to-day inquiries via email, calls, and meetings, resolving standard service issues, and monitoring open cases. Working closely with internal teams, you’ll ensure service quality while staying detail-oriented, communicating clearly, and continuously improving through learning and knowledge sharing.

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FursaFursa
SEB
SEB
1 month ago

Client Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Help corporate clients effectively navigate and use SEB’s digital banking products. You’ll deliver timely, accurate, customer-focused support by handling day-to-day inquiries via email, calls, and meetings, resolving standard service issues, and monitoring open cases. Working closely with internal teams, you’ll ensure service quality while staying detail-oriented, communicating clearly, and continuously improving through learning and knowledge sharing.
Location: Vilnius
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver timely, accurate, customer-focused support to corporate clients using SEB’s digital banking products.
  • •Handle day-to-day inquiries via email, calls, and meetings, resolving standard service issues.
  • •Follow up on client requests and monitor open cases to ensure service quality.
  • •Communicate clearly across multiple customer communication channels to ensure a positive client experience.
  • •Support team collaboration by sharing knowledge, helping colleagues, and participating in team routines and initiatives.

Pay and Benefits

Salary: EUR 2,350 - 2,850 monthly
Perks:Learning Budget

Key Requirements

  • •1+ years of customer service experience, preferably in a corporate or technical support setting.
  • •Basic technical literacy to understand and use digital banking systems and ticketing tools.
  • •Ability to read codes such as ISO 20022, SWIFT MT, and txt.
  • •Customer-centric mindset with a passion for continuous improvement.
  • •Solid analytical and problem-solving skills to investigate and resolve technical issues.
Skills:Customer-centric mindsetContinuous improvementRelationship buildingAnalytical problem-solvingTeam collaborationCommunication
Languages:English
Tech Stack:Digital banking systemsTicketing toolsMS OfficeISO 20022SWIFT MTTxt

Company Brief

SEB
SEB (Skandinaviska Enskilda Banken) is a leading Nordic financial group offering corporate and institutional banking, wealth management, private banking, and asset management services to businesses and private customers across the Nordic and Baltic regions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 1856
WebsiteLinkedIn