SEB

1 day ago

Client Service Specialist

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Help corporate clients effectively navigate and use SEB’s digital banking products. You’ll deliver timely, accurate, customer-focused support by handling day-to-day inquiries via email, calls, and meetings, resolving standard service issues, and monitoring open cases. Working closely with internal teams, you’ll ensure service quality while staying detail-oriented, communicating clearly, and continuously improving through learning and knowledge sharing.

Location: Vilnius

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver timely, accurate, customer-focused support to corporate clients using SEB’s digital banking products.
•Handle day-to-day inquiries via email, calls, and meetings, resolving standard service issues.
•Follow up on client requests and monitor open cases to ensure service quality.
•Communicate clearly across multiple customer communication channels to ensure a positive client experience.
•Support team collaboration by sharing knowledge, helping colleagues, and participating in team routines and initiatives.

Pay and Benefits

Salary: EUR 2,350 - 2,850 monthly

Perks:Learning Budget

Key Requirements

•1+ years of customer service experience, preferably in a corporate or technical support setting.
•Basic technical literacy to understand and use digital banking systems and ticketing tools.
•Ability to read codes such as ISO 20022, SWIFT MT, and txt.
•Customer-centric mindset with a passion for continuous improvement.
•Solid analytical and problem-solving skills to investigate and resolve technical issues.

Skills:Customer-centric mindsetContinuous improvementRelationship buildingAnalytical problem-solvingTeam collaborationCommunication

Languages:English

Tech Stack:Digital banking systemsTicketing toolsMS OfficeISO 20022SWIFT MTTxt

Company Brief

SEB

SEB (Skandinaviska Enskilda Banken) is a leading Nordic financial group offering corporate and institutional banking, wealth management, private banking, and asset management services to businesses and private customers across the Nordic and Baltic regions.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Stockholm, Sweden

Founded: 1856

Website LinkedIn

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SEB