Operations Manager

Wing Assistant
Philippines
Workplace: HybridFull timePHP 70,000 - 85,000 monthlyFunction: Business OperationsExperience: 3+ yearsSkills: ["Communication","Leadership","Problem-solving","Adaptability","Relationship-building"]

A people-focused Operations Manager leading a cluster of supervisors in a Philippine BPO/Virtual Assistant environment. Oversees performance, health checks, and process improvements while communicating resource needs, conducting weekly coaching, and driving incentives. Hybrid role in Metro Manila with US work hours, offering rapid promotion opportunities and remote-friendly work culture.

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Wing Assistant
Wing Assistant
10 months ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

A people-focused Operations Manager leading a cluster of supervisors in a Philippine BPO/Virtual Assistant environment. Oversees performance, health checks, and process improvements while communicating resource needs, conducting weekly coaching, and driving incentives. Hybrid role in Metro Manila with US work hours, offering rapid promotion opportunities and remote-friendly work culture.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee a cluster of supervisors and monitor their performance, attendance, and quality of their service outputs
  • •Monitor all accounts and perform regular health checks to address all issues with well-informed solutions
  • •Communicate to the talent acquisition team resources that are unstaffed and that they are assigned an account within 3 days
  • •Keep your team updated on the status of accounts, process changes, and company announcements through weekly meetings
  • •Provide weekly coaching to tackle quality issues and to provide constructive feedback

Pay and Benefits

Salary: PHP 70,000 - 85,000 monthly
Perks:Remote Work

Key Requirements

  • •3+ years of proven operations management experience in a BPO environment or similar
  • •At least 1 year of experience working in the Virtual Assistant industry
  • •Excellent written and verbal English communication skills
  • •Tech-savvy and a fast learner
  • •Adaptable and flexible
Experience:3+ yearsBPOVirtual assistant
Skills:CommunicationLeadershipProblem-solvingAdaptabilityRelationship-building
Languages:English

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website