PhonePe

1 day ago

CCM- Varanasi ( Uttar Pradesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead and manage a team of Collection Executives to drive collections performance for an assigned cluster, working alongside third-party recovery agencies. Own portfolio delinquency management by monitoring KPIs like resolution rates and delinquency buckets, developing strategies to reduce roll rates, and ensuring strict adherence to SOPs and regulatory guidelines. Provide daily oversight and reporting on cluster performance, challenges, and improvement plans.

Location: Varanasi

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies, providing supervision, guidance, and support to meet targets.
•Drive the collections process for an assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets.
•Own portfolio delinquency rates and recovery of overdue payments within the cluster, implementing strategies to control roll rates and minimize bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies by analyzing data and portfolio health to improve effectiveness.
•Ensure strict adherence to collections processes and SOPs, and prepare daily and regular reports on cluster performance, challenges, and solutions.

Pay and Benefits

Perks:Health InsuranceCritical IllnessDentalLife InsuranceEmployee AssistanceOnsite MedicalEmergency SupportParental LeaveRelocationChildcare

Key Requirements

•Graduate with at least 5 years of experience in collections.
•1-2 years of experience in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech company is highly preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making and ability to work effectively under pressure, with proactive communication skills.

Experience:5+ yearsCollectionsFintechNBFCBanking

Skills:LeadershipCommunicationAnalytical skillsDecision-makingResults-oriented

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn

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PhonePe

1 day ago

CCM- Varanasi ( Uttar Pradesh)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Varanasi

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead and manage a team of Collection Executives and collaborate with third-party recovery agencies, providing supervision, guidance, and support to meet targets.
•Drive the collections process for an assigned cluster by monitoring KPIs such as resolution rates and delinquency buckets.
•Own portfolio delinquency rates and recovery of overdue payments within the cluster, implementing strategies to control roll rates and minimize bucket-wise delinquencies.
•Develop and execute cluster-specific collections strategies by analyzing data and portfolio health to improve effectiveness.
•Ensure strict adherence to collections processes and SOPs, and prepare daily and regular reports on cluster performance, challenges, and solutions.

Pay and Benefits

Perks:Health InsuranceCritical IllnessDentalLife InsuranceEmployee AssistanceOnsite MedicalEmergency SupportParental LeaveRelocationChildcare

Key Requirements

•Graduate with at least 5 years of experience in collections.
•1-2 years of experience in a team lead or supervisory role.
•Prior experience in a bank, new-age NBFC, or fintech company is highly preferred.
•Strong ability to lead and motivate a team.
•Excellent decision-making and ability to work effectively under pressure, with proactive communication skills.

Experience:5+ yearsCollectionsFintechNBFCBanking

Skills:LeadershipCommunicationAnalytical skillsDecision-makingResults-oriented

Languages:English

Company Brief

PhonePe

PhonePe is an Indian digital payments and financial services platform offering UPI payments, wallet services, mutual funds, insurance, and merchant solutions to consumers and businesses across India.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Bengaluru, India

Founded: 2015

Website LinkedIn