3 days ago

Technology Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Partner with 5–7 strategic customers as a customer-facing technical advisor for Adobe Experience Manager (AEM) and related digital marketing products. Manage client relationships throughout the contract lifecycle, guide customers toward business objectives, and oversee customization and technical implementations. Support production websites by troubleshooting root causes, and lead customer support efforts to ensure timely closure of quality and security issues, including project management for professional services requests.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage strategic client relationships as a technical operations advisor for 5–7 AEM and digital marketing product customers.
•Communicate consistently with clients throughout the contract lifecycle and provide status updates on outstanding issues.
•Help clients achieve business objectives by answering questions, identifying account customization needs, and overseeing changes to technical implementations.
•Support customer production websites by solving technical issues, identifying root causes, and recommending and/or implementing resolution steps.
•Lead customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

Pay and Benefits

Salary: USD 117,300 - 210,200 annually

Equity and Bonus:Equity

Key Requirements

•Passion for digital marketing and client success, with a consistent record of leading client relationships and technical projects.
•Be self-motivated and able to exceed client expectations while understanding enterprise internet business models and online processes.
•Evaluate and adopt change and remain effective in high-stress situations to provide responsive dedication to client success.
•Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written.
•Working knowledge of Adobe Experience Manager (AEM) and other DMA products to help develop automation tools that improve efficiency and productivity.

Experience:Digital marketingEnterpriseCustomer successCloud operationsFortune 500

Skills:Client relationship managementCollaborationCommunicationPresentationInterpersonal skills

Tech Stack:Adobe Experience Manager (AEM)AWSAzureGCPCI/CDLinuxApache web serverCDNWAFDNSJavaLoad balancingJavaScriptCSSNew RelicIcingaSplunk

Company Brief

Adobe Systems

Provides creative, marketing, and document management software and cloud services, including Photoshop, Illustrator, Acrobat, and the Adobe Experience Cloud, serving creative professionals, enterprises, and governments worldwide.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Adobe Systems

3 days ago

Technology Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Manage strategic client relationships as a technical operations advisor for 5–7 AEM and digital marketing product customers.
•Communicate consistently with clients throughout the contract lifecycle and provide status updates on outstanding issues.
•Help clients achieve business objectives by answering questions, identifying account customization needs, and overseeing changes to technical implementations.
•Support customer production websites by solving technical issues, identifying root causes, and recommending and/or implementing resolution steps.
•Lead customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

Pay and Benefits

Salary: USD 117,300 - 210,200 annually

Equity and Bonus:Equity

Key Requirements

•Passion for digital marketing and client success, with a consistent record of leading client relationships and technical projects.
•Be self-motivated and able to exceed client expectations while understanding enterprise internet business models and online processes.
•Evaluate and adopt change and remain effective in high-stress situations to provide responsive dedication to client success.
•Demonstrate excellent social, presentation, and interpersonal skills, both verbal and written.
•Working knowledge of Adobe Experience Manager (AEM) and other DMA products to help develop automation tools that improve efficiency and productivity.

Experience:Digital marketingEnterpriseCustomer successCloud operationsFortune 500

Skills:Client relationship managementCollaborationCommunicationPresentationInterpersonal skills

Tech Stack:Adobe Experience Manager (AEM)AWSAzureGCPCI/CDLinuxApache web serverCDNWAFDNSJavaLoad balancingJavaScriptCSSNew RelicIcingaSplunk

Company Brief

Adobe Systems

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1982

Glassdoor: 4.0

Website LinkedIn Glassdoor