Associate Manager, Customer Operations

Virta Health
United States
Workplace: RemoteFull timeUSD 70,000 - 85,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Attention to detail","Problem-solving","Priority management","Cross-functional collaboration","Communication","Ownership"]

Drive the operational foundation of customer experience by owning customer data operations, eligibility changes, and configuration updates across launches and lifecycle events. Execute UAT and QA, validate member and customer data, and document results for accurate, timely releases. Partner across Implementation, Client Success, Member Administration, Engineering, Data, and Analytics to troubleshoot issues, manage multiple priorities, and improve repeatable Customer Operations processes.

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FursaFursa
Virta Health
Virta Health
1 day ago

Associate Manager, Customer Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Drive the operational foundation of customer experience by owning customer data operations, eligibility changes, and configuration updates across launches and lifecycle events. Execute UAT and QA, validate member and customer data, and document results for accurate, timely releases. Partner across Implementation, Client Success, Member Administration, Engineering, Data, and Analytics to troubleshoot issues, manage multiple priorities, and improve repeatable Customer Operations processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Support customer data operations, including member-level outbound file feeds, SFTP setup/access/issue resolution, data partner changes, and eligibility/marketing contact ingestion.
  • •Execute UAT and QA for customer launches, product expansions, configuration changes, and updates; document results and drive issues to resolution or escalation.
  • •Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and surfacing risks/blockers.
  • •Maintain accurate, audit-ready customer configuration documentation, data/file setup records, testing results, and internal trackers.
  • •Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data/Analytics to provide context, status updates, and follow-through.

Pay and Benefits

Salary: USD 70,000 - 85,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field.
  • •Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems.
  • •Strong problem-solving skills to investigate discrepancies, document findings, identify risk, and escalate effectively.
  • •Ability to manage multiple priorities, collaborate across teams, meet deadlines, and communicate progress, dependencies, and blockers clearly.
  • •Proactive use of AI tools to improve individual output and learning agility to quickly ramp on new systems and processes.
Experience:2+ yearsOperationsImplementationProject coordinationTechnical support
Skills:Attention to detailProblem-solvingPriority managementCross-functional collaborationCommunicationOwnership
Tech Stack:SFTPSpreadsheetsFilesData operationsAshbyOpenAIAWSGoogle GeminiHIPAA

Company Brief

Virta Health
Provides a telemedicine-based treatment platform for reversing type 2 diabetes and improving metabolic health through continuous remote care, personalized nutrition, coaching, and medical management.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn