Applied Materials

4 weeks ago

Manager, Field Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead field service engineering activities for customers in your district, building relationships at all levels and driving regular customer visits. Manage, coach, and direct customer engineers, ensuring effective performance, accurate time tracking, and strong escalation handling. Own account planning, financial forecasting, cost efficiency, system installation planning/execution, and RMA processes while serving as the prime interface with product divisions for support, training, spares, and reliability.

Location: Boise

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Manager level

Key Responsibilities

•Develops and maintains customer relationships across the district and performs regular customer visits.
•Manages, coaches, and directs customer engineers, including objectives, performance appraisals, and corrective actions.
•Serves as the prime interface with product divisions (tech support, training, spares, reliability).
•Owns account planning and supports system sales planning with CSD management and sales field engineering.
•Leads system installation activities and manages RMA procedures, escalation procedures, and customer engineer hour tracking accuracy.

Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Equity and Bonus:Equity

Key Requirements

•Minimum of an Associates Degree.
•4-8 years of experience (with 8+ years also listed as applicable).
•Develop and maintain customer relationships and perform regular customer visits.
•Manage, coach, and direct customer engineers, including performance appraisal and corrective actions.
•Execute system installation planning/reporting/execution and manage RMA procedures.

Experience:4-8 years

Education:Associate's

Skills:Customer relationship managementLeadershipCoachingEscalation managementAnalytical problem solving

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Applied Materials

4 weeks ago

Manager, Field Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Boise

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Manager level

Key Responsibilities

•Develops and maintains customer relationships across the district and performs regular customer visits.
•Manages, coaches, and directs customer engineers, including objectives, performance appraisals, and corrective actions.
•Serves as the prime interface with product divisions (tech support, training, spares, reliability).
•Owns account planning and supports system sales planning with CSD management and sales field engineering.
•Leads system installation activities and manages RMA procedures, escalation procedures, and customer engineer hour tracking accuracy.

Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually

Equity and Bonus:Equity

Key Requirements

•Minimum of an Associates Degree.
•4-8 years of experience (with 8+ years also listed as applicable).
•Develop and maintain customer relationships and perform regular customer visits.
•Manage, coach, and direct customer engineers, including performance appraisal and corrective actions.
•Execute system installation planning/reporting/execution and manage RMA procedures.

Experience:4-8 years

Education:Associate's

Skills:Customer relationship managementLeadershipCoachingEscalation managementAnalytical problem solving

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor