SMB Incubation Operations Specialist - TikTok Local Services

TikTok
Jakarta
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Project management","Organizational skills","Communication","Presentation","Interpersonal skills","Analytical skills","Attention to detail","Adaptability","Ability to thrive in ambiguity","Continuous improvement"]

Own the incubation journey for high-potential SMB sellers, from onboarding through early activation, serving as the primary point of contact during the incubation phase. Support sellers with operational readiness, platform policies, and execution fundamentals to remove blockers and drive early growth. Plan scalable incubation initiatives, segment sellers by readiness, track activation metrics, and ensure smooth handover to Account Strategists, while managing seller communications throughout the process.

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FursaFursa
TikTok
TikTok
1 month ago

SMB Incubation Operations Specialist - TikTok Local Services

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the incubation journey for high-potential SMB sellers, from onboarding through early activation, serving as the primary point of contact during the incubation phase. Support sellers with operational readiness, platform policies, and execution fundamentals to remove blockers and drive early growth. Plan scalable incubation initiatives, segment sellers by readiness, track activation metrics, and ensure smooth handover to Account Strategists, while managing seller communications throughout the process.
Location: Jakarta
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Take full ownership of high-potential SMB sellers from onboarding through early activation as the primary point of contact during incubation.
  • •Support sellers on operational readiness, platform policies, and execution fundamentals to remove blockers and drive early growth.
  • •Run scalable incubation initiatives, including educational content and mass activation programs, to accelerate seller activation and adoption.
  • •Segment early-stage sellers by profile and readiness and apply targeted incubation strategies to maximize impact.
  • •Track seller progress and activation metrics, ensure handover readiness to Account Strategists, and manage seller communications throughout the incubation process.

Key Requirements

  • •Bachelor’s degree in any major.
  • •3+ years of experience in SMB account management or seller incubation.
  • •Strong project management and organizational skills to run multiple sellers and programs at once.
  • •Excellent communication, presentation, and interpersonal skills to guide and support sellers.
  • •Comfortable tracking metrics and monitoring performance to ensure activation and growth milestones; proficiency in English and Bahasa Indonesia.
Experience:SMBCommerceSeller incubation
Education:Bachelor's
Skills:Project managementOrganizational skillsCommunicationPresentationInterpersonal skillsAnalytical skillsAttention to detailAdaptabilityAbility to thrive in ambiguityContinuous improvement
Languages:EnglishBahasa Indonesia

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn