Operate Support Analyst - German and English Speaking

Keyloop
Prague
Workplace: HybridFull timeCZK 489,465 - 598,235 annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Problem-solving","Analytical","Troubleshooting","Empathy"]

Own and progress customer support cases to resolution for the Keyloop product suite, troubleshooting and escalating issues when needed. Communicate with empathy using German and English via phone, virtual methods, and written channels. Coordinate with team members, other departments, and management to deliver timely outcomes, document solutions, and support knowledge improvements, coaching, and root-cause analysis.

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Keyloop
Keyloop
1 month ago

Operate Support Analyst - German and English Speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own and progress customer support cases to resolution for the Keyloop product suite, troubleshooting and escalating issues when needed. Communicate with empathy using German and English via phone, virtual methods, and written channels. Coordinate with team members, other departments, and management to deliver timely outcomes, document solutions, and support knowledge improvements, coaching, and root-cause analysis.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Own and progress support cases through to resolution using available resources and expanding knowledge
  • •Escalate cases in good time when necessary
  • •Respond with empathy to customers, acknowledging operational pressures and deadlines
  • •Communicate cooperatively with team members, other departments and management to resolve customer issues
  • •Document solutions and provide written guidance on resolution steps and procedures

Pay and Benefits

Salary: CZK 489,465 - 598,235 annually

Key Requirements

  • •Experience working with customers
  • •ERP application support experience
  • •Ability to support customers with high performance, productivity, and customer satisfaction
  • •Excellent German and English communication skills (telephone, virtual, written, verbal)
  • •Investigation, analytical, problem-solving and troubleshooting skills
Skills:CommunicationProblem-solvingAnalyticalTroubleshootingEmpathy
Languages:GermanEnglish

Company Brief

Keyloop
Provides dealer management systems and software solutions for automotive retailers and manufacturers, covering sales, service, parts, and connected retail tools to streamline dealership operations and digital customer experiences.
Industry: Automotive
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Belfast, United Kingdom
Founded: 2018
WebsiteLinkedIn