Desk Account Manager

Motorola Solutions
Cork
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1-2 yearsSkills: ["Communication","Negotiation","Account management","Pipeline management","Attention to detail"]

Own desk-based commercial account management for an assigned group of Government agencies across Ireland, focusing on renewals, retention, and revenue growth through upsell and cross-sell. Coordinate bid and quote creation and maintain sales pipeline documentation in Salesforce. Support field Account Directors by handling client inquiries and helping resolve account hurdles, while partnering with delivery and billing teams for onboarding and issue escalation.

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Motorola Solutions
Motorola Solutions
1 month ago

Desk Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Own desk-based commercial account management for an assigned group of Government agencies across Ireland, focusing on renewals, retention, and revenue growth through upsell and cross-sell. Coordinate bid and quote creation and maintain sales pipeline documentation in Salesforce. Support field Account Directors by handling client inquiries and helping resolve account hurdles, while partnering with delivery and billing teams for onboarding and issue escalation.
Location: Cork
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Serve as primary point of contact for an assigned group of Government agencies across Ireland and manage the account portfolio.
  • •Proactively track contract end-dates to secure renewals and identify upsell/cross-sell opportunities to grow revenue.
  • •Generate accurate commercial quotes, pricing models, and formal tender responses using internal systems.
  • •Maintain sales activity documentation, pipeline updates, and deal stages in Salesforce.
  • •Coordinate onboarding support with technical delivery/provisioning teams and collaborate with credit control/billing to resolve invoice discrepancies.
Travel: Low travel

Pay and Benefits

Perks:PensionPrivate MedicalLife AssurancePaid Leave

Key Requirements

  • •Minimum 1–2 years of experience in inside sales, sales support, or account management, ideally in Irish B2B telecommunications, managed IT, or SaaS.
  • •Hands-on experience navigating and updating modern CRM systems, specifically Salesforce.
  • •Strong verbal and written English communication skills for presenting pricing details and managing commercial negotiations by phone and email.
  • •Demonstrable experience in order processing, contract administration, or supply chain/logistics coordination.
  • •Ability to proactively track contract end-dates to secure timely renewals.
Experience:1-2 yearsB2B telecommunicationsManaged ITSaaS
Skills:CommunicationNegotiationAccount managementPipeline managementAttention to detail
Languages:English
Tech Stack:SalesforceCRM

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn