Flight Hour Services Customer Program Management

Own end-to-end performance of Airbus Flight Hour Services “Solution Sale” programs for assigned airline customers, acting as the single point of contact for contract execution. Manage operational program delivery, EIS planning, performance monitoring with KPIs, risk/opportunity action plans, and dispute resolution. Lead customer relationship management with escalation, metrics, and review meetings, while managing P&L, invoicing support, forecasting variances, and account retention/renewal. Also lead a team of business Administration Managers (BAM).