Western Alliance Bancorp

2 days ago

Business Analyst - OneCall

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Support OneCall banking operations by driving operational efficiency and optimizing workflows across multiple lines of business. Lead analysis and resolution of complex operational challenges, using expertise in FIS deposit banking systems and deposit products to provide proactive monitoring and responsive internal service. Maintain issue/enhancement logs, manage production support queues, and partner with stakeholders to define requirements, assess impacts, prioritize initiatives, and support change management and cross-department execution.

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Support systems, processes, procedures, products, and services to drive operational efficiency and data-driven decision-making.
•Lead analysis and resolution of complex operational challenges, providing specialist expertise in FIS systems, deposit operations, and related documentation.
•Maintain logs for product issues, enhancements, defects, and testing for electronic banking applications and treasury management services.
•Manage the support queue by assigning and routing production issues to the correct analyst or support group.
•Partner with stakeholders to define business requirements, assess impacts, prioritize initiatives, and support change management adoption.

Pay and Benefits

Perks:Health InsuranceDental401kTime OffTuition AssistanceVolunteer ProgramWellness Stipend

Key Requirements

•4+ years of related experience.
•High school diploma required; bachelor’s degree in a related field preferred.
•Intermediate knowledge of general banking operations, including deposit operations, loan administration, and/or treasury management.
•Intermediate knowledge of regulatory and legal compliance obligations, rules, regulations, and industry standards.
•Intermediate experience with data analysis and research, including the ability to identify and escalate cases to mitigate bank risks.

Experience:4+ yearsBankingDeposit operationsCommercial banking

Education:High School

Skills:CommunicationStakeholder managementCross-functional collaborationData analysisProblem-solving

Tech Stack:FISIBS InsightOnline BankingCMSeFCM ImageCentreMS Office Suite

Company Brief

Western Alliance Bancorp

Bank holding company that provides commercial banking, mortgage banking, treasury management, and specialized financial services through its Western Alliance Bank subsidiaries. Serves businesses, real estate clients, and consumers across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Phoenix, United States

Founded: 1994

Website LinkedIn

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Western Alliance Bancorp

2 days ago

Business Analyst - OneCall

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Support systems, processes, procedures, products, and services to drive operational efficiency and data-driven decision-making.
•Lead analysis and resolution of complex operational challenges, providing specialist expertise in FIS systems, deposit operations, and related documentation.
•Maintain logs for product issues, enhancements, defects, and testing for electronic banking applications and treasury management services.
•Manage the support queue by assigning and routing production issues to the correct analyst or support group.
•Partner with stakeholders to define business requirements, assess impacts, prioritize initiatives, and support change management adoption.

Pay and Benefits

Perks:Health InsuranceDental401kTime OffTuition AssistanceVolunteer ProgramWellness Stipend

Key Requirements

•4+ years of related experience.
•High school diploma required; bachelor’s degree in a related field preferred.
•Intermediate knowledge of general banking operations, including deposit operations, loan administration, and/or treasury management.
•Intermediate knowledge of regulatory and legal compliance obligations, rules, regulations, and industry standards.
•Intermediate experience with data analysis and research, including the ability to identify and escalate cases to mitigate bank risks.

Experience:4+ yearsBankingDeposit operationsCommercial banking

Education:High School

Skills:CommunicationStakeholder managementCross-functional collaborationData analysisProblem-solving

Tech Stack:FISIBS InsightOnline BankingCMSeFCM ImageCentreMS Office Suite

Company Brief

Western Alliance Bancorp

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Phoenix, United States

Founded: 1994

Website LinkedIn