Universal Banker

Manage counter operations for HSBC International Wealth and Premier Banking, ensuring compliance with regulations and internal procedures while maintaining counter standards and efficiency. Deliver quality customer service with continuous improvement and minimal complaints, and help strengthen the service-and-sales culture among the Counter Services Team. Drive Premier/Advance customer growth through quality referrals, support sub-branch administration, maintain a knowledge/regulation database, and help develop and guide counter team members. Monitor and respond to potential money-laundering activity.