Customer Engineer-CMP

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring"]

Serve as the direct liaison with customers by installing, maintaining, and upgrading CMP equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and support senior engineers with understanding roadmaps and requirements while training junior customer engineers.

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Applied Materials
Applied Materials
2 days ago

Customer Engineer-CMP

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Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the direct liaison with customers by installing, maintaining, and upgrading CMP equipment. Use digital analytics and basic diagnostic techniques to troubleshoot technical issues, performing preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Coordinate with customers to ensure smooth operations and exceptional service, and support senior engineers with understanding roadmaps and requirements while training junior customer engineers.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers.
  • •Collaborate to understand roadmaps, process flows, inflection points, requirements, and business challenges.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers and train/mentor junior Field Service Engineers.

Pay and Benefits

Perks:Travel Allowance

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or other equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, with effective written and verbal communication skills.
Experience:4-7 yearsSemiconductor industryEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingMentoring
Licenses:Driver's license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPointDigital analyticsDigital multimeters

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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