Travel Unit Services Operations Lead (Budget & Resource)

Amadeus
Nice
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Cross-functional leadership","Stakeholder management","Communication","Influencing","Data-driven decision-making","Continuous improvement"]

Lead cross-functional Services Engineering operations for travel unit budget, capacity, and resource planning. Establish and continuously improve a resource and budget management operating model using the R.A.D.A.R. framework, connecting financial indicators, demand trends, FTE capacity, and recruitment requests. Own governance, reporting, KPIs, and stakeholder routines with Engineering, Finance, People & Culture, and BOP to ensure accurate forecasting, transparent decision-making, and predictable delivery capacity.

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FursaFursa
Amadeus
Amadeus
15 hours ago

Travel Unit Services Operations Lead (Budget & Resource)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead cross-functional Services Engineering operations for travel unit budget, capacity, and resource planning. Establish and continuously improve a resource and budget management operating model using the R.A.D.A.R. framework, connecting financial indicators, demand trends, FTE capacity, and recruitment requests. Own governance, reporting, KPIs, and stakeholder routines with Engineering, Finance, People & Culture, and BOP to ensure accurate forecasting, transparent decision-making, and predictable delivery capacity.
Location: Nice
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Lead the Travel Unit Services capacity management program, aligning budget, workforce capacity, skills, recruitment plans, and demand forecasts via the R.A.D.A.R. framework.
  • •Manage assigned transversal budget lines, supporting accurate planning, forecasting, monitoring, and reporting, and facilitating collaboration with budget owners.
  • •Consolidate budget inputs, identify risks and variances, and recommend corrective actions to support financial objectives.
  • •Coordinate resource planning, hiring needs, workload visibility, and capacity monitoring across Services Engineering and stakeholders.
  • •Collect, structure, and track resource and recruitment requests end-to-end, reporting on status, bottlenecks, workforce ratios, and delivery risks.

Key Requirements

  • •Experience in operations management, program management, financial planning, workforce planning, portfolio management, or engineering delivery coordination.
  • •Demonstrated ability to lead cross-functional initiatives in a matrix environment with multiple stakeholders and decision-makers.
  • •Strong understanding of capacity planning, resource management, budget management, and operational performance monitoring.
  • •Ability to translate complex operational and financial information into clear reporting, recommendations, and actionable decisions.
  • •Data-driven approach using reporting, dashboards, and KPIs to support decision-making.
Experience:Operations managementProgram managementFinancial planningWorkforce planningPortfolio managementEngineering delivery coordination
Skills:Cross-functional leadershipStakeholder managementCommunicationInfluencingData-driven decision-makingContinuous improvement

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn