Manager, Technical Account Management

Stripe
Toronto
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Collaboration","Communication","Data-driven decision-making","Stakeholder management"]

Lead and grow Stripe’s Paid Support team for Toronto-based, strategic users. You’ll manage managers and a high-performing group of technical account managers, set standards for strategic user partnership, and work closely with go-to-market, product, engineering, and support stakeholders. Drive service delivery quality, services revenue growth, and efficiency using user feedback and data. Hire, coach, set goals, and scale a user-first culture with high accountability and transparency.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Stripe
Stripe
13 hours ago

Manager, Technical Account Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 11 months ago

Job Summary

Lead and grow Stripe’s Paid Support team for Toronto-based, strategic users. You’ll manage managers and a high-performing group of technical account managers, set standards for strategic user partnership, and work closely with go-to-market, product, engineering, and support stakeholders. Drive service delivery quality, services revenue growth, and efficiency using user feedback and data. Hire, coach, set goals, and scale a user-first culture with high accountability and transparency.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with TAM leadership to shape strategy for Stripe’s largest and most complex engagements.
  • •Lead and manage a team of technical account managers supporting Stripe’s largest users.
  • •Hire, retain, and scale top technical talent as the team grows.
  • •Guide the TAM organization to deliver strong service experiences, grow services revenue, and contribute to strategic programs.
  • •Set goals and direction, provide regular feedback, and analyze user feedback data to drive efficiency and build quality.

Key Requirements

  • •At least 10+ years experience building and leading teams and businesses in high-change environments delivering high impact in professional services, customer success, solutions architecture, or technical account management programs.
  • •Excellent collaboration with a proven track record managing across complex environments and building relationships that deliver impact.
  • •Excellent written and verbal communication skills.
  • •Strong sales revenue growth and/or operational background, with a track record of making data-driven decisions.
  • •Bachelor's Degree required.
Experience:10+ yearsFintechSaaSPayments
Education:Bachelor's
Skills:LeadershipCollaborationCommunicationData-driven decision-makingStakeholder management
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor