Product Operations Associate, Tier 1

Anduril
Irvine
Workplace: OnsiteFull timeUSD 68,000 - 90,000 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Teamwork"]

Join Anduril’s Help Desk team as a Product Operations Associate, Tier 1 in Irvine, CA to triage and resolve hardware and software issues across deployed assets. You’ll follow runbooks, monitor tickets, document SOPs, and collaborate to maintain 24x7 readiness while developing technical skills in a mission-critical, defense-tech environment.

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Anduril
Anduril
5 months ago

Product Operations Associate, Tier 1

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Join Anduril’s Help Desk team as a Product Operations Associate, Tier 1 in Irvine, CA to triage and resolve hardware and software issues across deployed assets. You’ll follow runbooks, monitor tickets, document SOPs, and collaborate to maintain 24x7 readiness while developing technical skills in a mission-critical, defense-tech environment.
Location: Irvine
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Assist in the intake, triage, and resolution of Anduril’s customer issues related to hardware and software products
  • •Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
  • •Follow established runbooks and processes to troubleshoot and escalate issues appropriately
  • •Communicate clearly and professionally with customers and internal teams
  • •Document and update knowledge base articles and standard operating procedures (SOPs) under guidance

Pay and Benefits

Salary: USD 68,000 - 90,000 annually
Perks:Health InsuranceRetirement SavingsCommuter BenefitsRelocation

Key Requirements

  • •Bachelor’s degree or equivalent experience in a related field, or relevant technical certifications
  • •1-2 years of experience in a 24x7 technical-oriented support, help desk, or customer service environment preferred
  • •A fundamental understanding of hardware, software, and networking concepts
  • •Open to working within a 24x7x365 operation and support non-standard, overnight, or weekend shifts
  • •Must be able to work on-site at our Irvine, CA location
Experience:2+ yearsDefenseNational securityHardware and software systems
Education:Bachelor's
Skills:CommunicationProblem-solvingTeamwork
Languages:English
Tech Stack:Salesforce Service DeskJiraServiceNowHardwareSoftwareNetworking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Secret

Company Brief

Anduril
Designs and builds advanced defense systems combining autonomous aircraft, sensors, and AI-driven software for military and national security applications, focused on modernizing battlefield capabilities and distributed sensing.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Costa Mesa, United States
Founded: 2017
WebsiteLinkedIn