DataDog

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Proactively manage and grow relationships with Datadog’s largest enterprise clients by onboarding, training, and driving adoption of the product. Serve as a trusted advisor, coordinate cross-functionally across sales, support, product, and finance, and identify opportunities for expansion while monitoring usage to mitigate renewal risk. This role operates in a hybrid environment with frequent interaction across global Fortune 1000 brands.

Location: Jakarta, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
•Proactively build relationships with customers to achieve loyalty and advocacy within their organization
•Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
•Own and project manage the on-boarding process for new customers
•Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

Travel: Medium travel

Pay and Benefits

Perks:RsusEsppLearning Budget

Key Requirements

•Customer-centric with 3+ years in a Customer Success or Account Management role
•Ability to manage a wide portfolio of accounts at enterprise level
•Experience with Fortune 1000 companies and global brands across industries
•Strong communication with attention to detail and ability to tailor messaging for CTOs, VP of Engineering, and DevOps
•Experience in the B2B tech space or SaaS companies; willing to travel for onsite visits as required

Experience:3+ yearsSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailCollaboration

Languages:English

Company Brief

DataDog

Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn

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DataDog

3 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Jakarta, Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
•Proactively build relationships with customers to achieve loyalty and advocacy within their organization
•Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
•Own and project manage the on-boarding process for new customers
•Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals

Travel: Medium travel

Pay and Benefits

Perks:RsusEsppLearning Budget

Key Requirements

•Customer-centric with 3+ years in a Customer Success or Account Management role
•Ability to manage a wide portfolio of accounts at enterprise level
•Experience with Fortune 1000 companies and global brands across industries
•Strong communication with attention to detail and ability to tailor messaging for CTOs, VP of Engineering, and DevOps
•Experience in the B2B tech space or SaaS companies; willing to travel for onsite visits as required

Experience:3+ yearsSaaSB2B

Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailCollaboration

Languages:English

Company Brief

DataDog

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2010

Glassdoor: 4.1

Website LinkedIn