Enterprise Customer Success Manager

DataDog
Jakarta, Singapore
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Attention to detail","Collaboration"]

Proactively manage and grow relationships with Datadog’s largest enterprise clients by onboarding, training, and driving adoption of the product. Serve as a trusted advisor, coordinate cross-functionally across sales, support, product, and finance, and identify opportunities for expansion while monitoring usage to mitigate renewal risk. This role operates in a hybrid environment with frequent interaction across global Fortune 1000 brands.

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DataDog
DataDog
5 months ago

Enterprise Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Proactively manage and grow relationships with Datadog’s largest enterprise clients by onboarding, training, and driving adoption of the product. Serve as a trusted advisor, coordinate cross-functionally across sales, support, product, and finance, and identify opportunities for expansion while monitoring usage to mitigate renewal risk. This role operates in a hybrid environment with frequent interaction across global Fortune 1000 brands.
Location: Jakarta, Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
  • •Proactively build relationships with customers to achieve loyalty and advocacy within their organization
  • •Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
  • •Own and project manage the on-boarding process for new customers
  • •Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Travel: Medium travel

Pay and Benefits

Perks:RsusEsppLearning Budget

Key Requirements

  • •Customer-centric with 3+ years in a Customer Success or Account Management role
  • •Ability to manage a wide portfolio of accounts at enterprise level
  • •Experience with Fortune 1000 companies and global brands across industries
  • •Strong communication with attention to detail and ability to tailor messaging for CTOs, VP of Engineering, and DevOps
  • •Experience in the B2B tech space or SaaS companies; willing to travel for onsite visits as required
Experience:3+ yearsSaaSB2B
Skills:CommunicationRelationship-buildingProblem-solvingAttention to detailCollaboration
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn