ECS Email Coordinator

Fiserv
India
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 5+ yearsSkills: ["Attention to detail","Accuracy","Communication","Organizational skills","Time management"]

Review and manage a shared inbox by reading client and internal emails, routing requests to the correct department or team member, and ensuring follow-up. Enter and update accurate information across multiple business systems, navigate applications to find client/project details, and escalate missing information or issues when needed. The role emphasizes confidentiality, adherence to documented processes, and strong English communication in a transactional, process-driven environment.

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Fiserv
Fiserv
1 month ago

ECS Email Coordinator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Closed

Job Summary

Review and manage a shared inbox by reading client and internal emails, routing requests to the correct department or team member, and ensuring follow-up. Enter and update accurate information across multiple business systems, navigate applications to find client/project details, and escalate missing information or issues when needed. The role emphasizes confidentiality, adherence to documented processes, and strong English communication in a transactional, process-driven environment.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Monitor and manage a shared email inbox throughout the workday.
  • •Read and interpret incoming emails from clients and internal team members.
  • •Determine the appropriate department, workflow, or team member for each request.
  • •Navigate multiple software applications to locate client or project information.
  • •Route emails and requests while following procedures, escalating missing information and maintaining confidentiality.

Key Requirements

  • •At least 5 years of experience handling issue escalation and system navigation.
  • •Strong verbal and written English communication skills.
  • •Excellent attention to detail and accuracy when entering and updating data.
  • •Ability to follow documented processes and standard operating procedures.
  • •Comfortable working across multiple systems and applications in a process-driven environment.
Experience:5+ yearsClient supportOperationsPayment processing
Skills:Attention to detailAccuracyCommunicationOrganizational skillsTime management
Languages:English
Tech Stack:Microsoft Office

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn