Supervisor - Community Management

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-focused","Accountable","Resilient","Collaborative","Problem-solving","Stakeholder engagement","Dispute resolution"]

Supervise community management operations for Dubai communities, representing owners and tenants, resolving inquiries and complaints, and escalating issues when needed. Oversee service charge collection and support community budgeting with accurate RERA-aligned documentation. Conduct regular inspections, monitor third-party vendors against SLAs, maintain incident and progress reports, and issue NOLs. Ensure compliance with HSE procedures and departmental policies while supporting continuous improvement.

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FursaFursa
Dubai Holding
Dubai Holding
3 days ago

Supervisor - Community Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Supervise community management operations for Dubai communities, representing owners and tenants, resolving inquiries and complaints, and escalating issues when needed. Oversee service charge collection and support community budgeting with accurate RERA-aligned documentation. Conduct regular inspections, monitor third-party vendors against SLAs, maintain incident and progress reports, and issue NOLs. Ensure compliance with HSE procedures and departmental policies while supporting continuous improvement.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Represent owners and tenants by attending meetings and ensuring inquiries and complaints are communicated and resolved promptly.
  • •Investigate customer complaints, ensure follow-up action, and escalate unresolved issues through the right processes.
  • •Collect service charges timely and support community budgeting with accurate information and RERA-required documents.
  • •Perform regular site inspections and monitor third-party service providers to meet SLA requirements for soft services.
  • •Issue NOLs, update owner contact records, log complaints in the system, prepare departmental reports, and ensure HSE compliance using PPE and reporting procedures.

Key Requirements

  • •Higher Diploma or bachelor’s degree in business administration or a similar field.
  • •Master's degree preferred.
  • •Minimum 3 years’ experience in community management, property management, or customer service.
  • •Good knowledge of facility management, community operations, and landscape maintenance to oversee operational activities and service delivery.
  • •Experience in project coordination, contract management, and vendor performance monitoring, plus dispute resolution and complaint handling.
Experience:3+ yearsCommunity managementProperty managementCustomer service
Education:Bachelor's in business administration
Skills:Customer-focusedAccountableResilientCollaborativeProblem-solvingStakeholder engagementDispute resolution
Tech Stack:Information systemsProperty records management

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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