Senior Technical Support Engineer

Own Tier 1 technical support for Nautilus’ single-molecule protein analysis instruments and assay workflows, serving as the key liaison between R&D, Product Support, and internal teams. Triage and track issues in Jira, resolve common problems, coordinate assay execution and complaint handling, and document troubleshooting steps. Help build scalable support processes as the company moves toward commercial operations by driving structured feedback, root-cause inputs, and knowledge base creation.