Cloudflare

5 days ago

Customer Experience Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead the post-sale customer journey, owning onboarding through long-term retention and contract renewals. Build trusted stakeholder relationships by articulating ROI and business value to close renewals, maximize upsells, and minimize churn. Collaborate with Sales on accurate weekly forecasts and Executive Business Reviews. Use AI-driven optimization—LLMs, data analysis, and workflow automation—to uncover selling opportunities and improve customer outcomes, operational efficiency, and growth.

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the customer lifecycle from onboarding through renewal, managing customer engagement end-to-end.
•Own renewals and growth for your book of business, including accurate weekly forecasting and renewal contract execution.
•Analyze data to identify selling opportunities and business value, leveraging tools to support upsell and cross-sell.
•Coordinate with Sales for alignment on forecasting, planning, and targets; contribute to Executive Business Reviews.
•Work cross-functionally with Product, Engineering, Support, Marketing, and others to resolve customer business issues and manage feedback via feature requests.

Pay and Benefits

Salary: EUR 53,000 - 73,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in a Customer Success/Account Management role or inside/field sales.
•Fluency in French.
•2+ years of industry experience; cloud security and/or performance experience preferred.
•Bachelor’s degree and/or other professional qualifications.
•Direct experience in commercial sales, negotiation, and deal closure; strong understanding (or willingness to learn) of computer networking and how the internet works.

Experience:3+ yearsSaaSCloud securityPerformanceCustomer successAccount managementInside salesField sales

Education:Bachelor's

Skills:Trusted advisorStakeholder managementProblem-solvingPrioritizationRelationship building

Languages:French

Tech Stack:LLMsGenerative AIAI analytics toolsCRMWorkflow automationData analysisSaaS

Company Brief

Cloudflare

Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Cloudflare

5 days ago

Customer Experience Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Lead the customer lifecycle from onboarding through renewal, managing customer engagement end-to-end.
•Own renewals and growth for your book of business, including accurate weekly forecasting and renewal contract execution.
•Analyze data to identify selling opportunities and business value, leveraging tools to support upsell and cross-sell.
•Coordinate with Sales for alignment on forecasting, planning, and targets; contribute to Executive Business Reviews.
•Work cross-functionally with Product, Engineering, Support, Marketing, and others to resolve customer business issues and manage feedback via feature requests.

Pay and Benefits

Salary: EUR 53,000 - 73,000 annually

Equity and Bonus:Equity

Key Requirements

•3+ years of experience in a Customer Success/Account Management role or inside/field sales.
•Fluency in French.
•2+ years of industry experience; cloud security and/or performance experience preferred.
•Bachelor’s degree and/or other professional qualifications.
•Direct experience in commercial sales, negotiation, and deal closure; strong understanding (or willingness to learn) of computer networking and how the internet works.

Experience:3+ yearsSaaSCloud securityPerformanceCustomer successAccount managementInside salesField sales

Education:Bachelor's

Skills:Trusted advisorStakeholder managementProblem-solvingPrioritizationRelationship building

Languages:French

Tech Stack:LLMsGenerative AIAI analytics toolsCRMWorkflow automationData analysisSaaS

Company Brief

Cloudflare

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn