Customer Experience Manager - French Speaking

Cloudflare
Lisbon
Workplace: HybridFull timeEUR 53,000 - 73,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Trusted advisor","Stakeholder management","Problem-solving","Prioritization","Relationship building"]

Lead the post-sale customer journey, owning onboarding through long-term retention and contract renewals. Build trusted stakeholder relationships by articulating ROI and business value to close renewals, maximize upsells, and minimize churn. Collaborate with Sales on accurate weekly forecasts and Executive Business Reviews. Use AI-driven optimization—LLMs, data analysis, and workflow automation—to uncover selling opportunities and improve customer outcomes, operational efficiency, and growth.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
1 month ago

Customer Experience Manager - French Speaking

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Lead the post-sale customer journey, owning onboarding through long-term retention and contract renewals. Build trusted stakeholder relationships by articulating ROI and business value to close renewals, maximize upsells, and minimize churn. Collaborate with Sales on accurate weekly forecasts and Executive Business Reviews. Use AI-driven optimization—LLMs, data analysis, and workflow automation—to uncover selling opportunities and improve customer outcomes, operational efficiency, and growth.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead the customer lifecycle from onboarding through renewal, managing customer engagement end-to-end.
  • •Own renewals and growth for your book of business, including accurate weekly forecasting and renewal contract execution.
  • •Analyze data to identify selling opportunities and business value, leveraging tools to support upsell and cross-sell.
  • •Coordinate with Sales for alignment on forecasting, planning, and targets; contribute to Executive Business Reviews.
  • •Work cross-functionally with Product, Engineering, Support, Marketing, and others to resolve customer business issues and manage feedback via feature requests.

Pay and Benefits

Salary: EUR 53,000 - 73,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of experience in a Customer Success/Account Management role or inside/field sales.
  • •Fluency in French.
  • •2+ years of industry experience; cloud security and/or performance experience preferred.
  • •Bachelor’s degree and/or other professional qualifications.
  • •Direct experience in commercial sales, negotiation, and deal closure; strong understanding (or willingness to learn) of computer networking and how the internet works.
Experience:3+ yearsSaaSCloud securityPerformanceCustomer successAccount managementInside salesField sales
Education:Bachelor's
Skills:Trusted advisorStakeholder managementProblem-solvingPrioritizationRelationship building
Languages:French
Tech Stack:LLMsGenerative AIAI analytics toolsCRMWorkflow automationData analysisSaaS

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn