12 hours ago

Data Scientist (Governance and Experience) - TikTok Shop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Use quantitative methods and ML to improve TikTok Shop’s customer experience and e-commerce transaction efficiency. Measure and monitor experience metrics (e.g., NPS, CPO, PARR), conduct RCA with stakeholders, and build/maintain customer experience metric systems. Analyze seller and customer behavior to grow repurchase, retention, and conversion, and design A/B experiments with ROI-focused analysis. Lead small project teams to deliver business solutions.

Location: Singapore

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Measure and monitor customer experience key metrics such as NPS, CPO, and PARR.
•Collaborate with stakeholders to identify RCA and develop action plans.
•Establish customer experience metrics systems to detect related problems and propose solutions to business partners.
•Perform deep analysis on seller and customer experience to identify opportunities for repurchase, retention, and conversion.
•Design A/B experiments to improve effectiveness and calculate ROI, then analyze results to optimize strategies.

Key Requirements

•Bachelor’s degree or above in science/engineering, data statistics, analysis, or modeling-related fields.
•Proficient in SQL and Tableau; able to use Python or R for data analysis.
•At least 5 years of data analysis experience (consumer insights experience is a plus).
•At least 2 years of people management experience; can lead a small project team.
•Strong learning ability and curiosity to quickly acquire new domain knowledge; able to work under pressure and overcome challenges.

Experience:5+ yearsE-commerceConsumer insights

Education:Bachelor's

Skills:CollaborationStakeholder managementProblem-solvingLearning agilityWorking under pressure

Tech Stack:SQLTableauPythonRMachine learningMathematical statisticsA/B testingROI calculation

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

12 hours ago

Data Scientist (Governance and Experience) - TikTok Shop

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Data Science & Machine Learning

Seniority: Manager level

Key Responsibilities

•Measure and monitor customer experience key metrics such as NPS, CPO, and PARR.
•Collaborate with stakeholders to identify RCA and develop action plans.
•Establish customer experience metrics systems to detect related problems and propose solutions to business partners.
•Perform deep analysis on seller and customer experience to identify opportunities for repurchase, retention, and conversion.
•Design A/B experiments to improve effectiveness and calculate ROI, then analyze results to optimize strategies.

Key Requirements

•Bachelor’s degree or above in science/engineering, data statistics, analysis, or modeling-related fields.
•Proficient in SQL and Tableau; able to use Python or R for data analysis.
•At least 5 years of data analysis experience (consumer insights experience is a plus).
•At least 2 years of people management experience; can lead a small project team.
•Strong learning ability and curiosity to quickly acquire new domain knowledge; able to work under pressure and overcome challenges.

Experience:5+ yearsE-commerceConsumer insights

Education:Bachelor's

Skills:CollaborationStakeholder managementProblem-solvingLearning agilityWorking under pressure

Tech Stack:SQLTableauPythonRMachine learningMathematical statisticsA/B testingROI calculation

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn