Territory Manager S&M Cities Italy

Delivery Hero
Milan
Workplace: HybridFull timeEUR 32,923 - 41,154 annuallyFunction: Customer Success & Account ManagementSkills: ["Ownership","Bias for action","Analytical thinking","Strategic prioritization","Cross-functional influence","Negotiation","Organizational excellence","Adaptability","GAS attitude"]

Own the end-to-end strategy and execution for a regional cluster of Italian cities, driving partner acquisition, growth, and city-level operational fundamentals. Translate marketplace metrics into prioritized action plans, set promotional strategy with top partners, and improve partner uptime, menu quality, and CTDP optimization. Lead weekly business reviews, coordinate with Operations, and negotiate commercial terms to deliver profitable, market-leading city performance.

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Delivery Hero
Delivery Hero
2 days ago

Territory Manager S&M Cities Italy

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Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the end-to-end strategy and execution for a regional cluster of Italian cities, driving partner acquisition, growth, and city-level operational fundamentals. Translate marketplace metrics into prioritized action plans, set promotional strategy with top partners, and improve partner uptime, menu quality, and CTDP optimization. Lead weekly business reviews, coordinate with Operations, and negotiate commercial terms to deliver profitable, market-leading city performance.
Location: Milan
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Own city growth end-to-end: drive expansion decisions, improve city presence, and decide where to expand and which partners to bring onto the platform.
  • •Set partner acquisition priorities, manage and grow top partners, and ensure partner pipeline execution.
  • •Fix the basics by directly driving partner uptime improvement, improving menu quality and CTDP optimization, and reviewing AVR/shrinking thresholds.
  • •Own and execute the city-level promotional plan with top partners to drive promotional presence and growth.
  • •Run city reporting through the Weekly Business Review and coordinate with Operations on fundamentals improvements.
Travel: Medium travel

Pay and Benefits

Salary: EUR 32,923 - 41,154 annually
Equity and Bonus:Equity
Perks:Health InsuranceRemote WorkParental LeaveChildcareTherapy

Key Requirements

  • •Fluent Italian and professional English, with availability to travel regularly across your region for city and partner visits.
  • •Proven success managing partners and negotiating commercial terms in a marketplace, retail, FMCG, or food-delivery environment.
  • •Ability to translate complex data (e.g., share, funnel, unit economics; GMV, contribution margin, conversion) into a prioritized action plan.
  • •Experience influencing cross-functional teams (Operations, Sales, Marketing, and account teams not directly reporting to you) and coaching more junior colleagues.
  • •Demonstrated ability to juggle multiple cities, cycles, and stakeholders while meeting deadlines with high attention to detail.
Experience:MarketplaceFood-deliveryFMCGRetail
Skills:OwnershipBias for actionAnalytical thinkingStrategic prioritizationCross-functional influenceNegotiationOrganizational excellenceAdaptabilityGAS attitude
Languages:EnglishItalian
Tech Stack:LookerSQLSalesforce

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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