NTT

2 months ago

SAP Commision

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide L2/L3 application support for SAP Commissions (formerly CallidusCloud) in an AMS environment. Monitor commission runs, troubleshoot calculation/data and performance issues, and resolve incidents, service requests, and problem tickets within SLAs. Maintain and enhance compensation plan configurations (incentive rules, crediting rules, quotas/rate tables), manage inbound data uploads for accurate calculations, and collaborate with Sales Ops/Finance to investigate discrepancies. Keep documentation up to date and support audit readiness.

Location: Hyderabad

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide ongoing SAP Commissions support in an AMS environment (L2/L3), ensuring system stability and accurate commission calculations.
•Monitor daily/weekly commission runs, resolve failures, and troubleshoot calculation errors, data issues, and performance problems.
•Handle incident, service request, and problem tickets within SLAs.
•Maintain and update compensation plan configurations, including incentive/crediting rules, quotas, and rate tables; implement minor enhancements and change requests.
•Validate inbound sales/HR data, perform data uploads/adjustments/corrections, investigate payout discrepancies with Sales Ops/Finance, and provide audit support.

Key Requirements

•3–8+ years in SAP Commissions / Incentive Management.
•Strong experience with SAP Commissions (CallidusCloud) and knowledge of incentive rules, compensation plan modeling, and the calculation engine.
•SQL knowledge for data validation and troubleshooting.
•Familiarity with integrations (ETL tools, APIs) and commission data pipelines.
•Experience supporting applications in an AMS support model (ticketing, SLAs, ITIL processes); production support preferred.

Experience:3+ yearsSAPIncentive managementAMS supportProduction supportTicketingITIL

Skills:Analytical problem-solvingTroubleshootingIssue resolution

Tech Stack:SAP CommissionsCallidusCloudSQLETLAPIsITILCompensation plansIncentive rulesCalculation engineCommission runs

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT